Senior Officer, CCS IBG & Govt ( Alain )
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Key skills for this role
About the Role
First Abu Dhabi Bank (FAB) seeks a Senior Officer for Corporate Client Services in Al Ain. The role involves handling walk-in customers, managing cash operations, and supporting relationship management teams.
Key Skills for This Role
Responsibilities
- Handle walk in customers and attend client queries
- Carry out customer identification checks in line with standard operating procedure
- Handle day to day activities for all products pertaining to Corporate client services
- Support relationship management teams by providing operational services and support
- Process inward and outward remittances, cheque clearing
- Ensure adherence to policies and procedures
- Maintain confidentiality of customer data
- Provide back hand support to Operations teams on account opening, maintenance, etc.
Requirements
- Bachelor’s Degree / Higher Diploma
- Minimum 2 years of banking work experience specific to the job role
- Proficiency in processing various banking systems
- Proficient type writing skills
- Display analytical and presentation skills
Full Job Posting
Key Accountabilities
- Possess hands on experience in handling walk in customers.
- Possess adequate skills in managing client service counter functions.
- Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.
- Carry out customer identification checks in line with standard operating procedure.
- Handle day to day activities assigned by the unit head for all products pertaining to Corporate client services.
- Support relationship management teams by providing operational services and support to their clientele.
- Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
- Possess appropriate understanding on other cash management related products & procedures.
- Ensure complete adherence to the policies and procedures laid down by FAB for operations.
- Review SOPs as per internal Audit and RMU requirement for the process handled.
- Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
- Maintain confidentiality of customer data in line with data leakage and prevention policy.
Job Context
- Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
- Receive customer requests/documents and provide acknowledgement back upon receipts.
- Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
- Verify the authority of customers authorized representative while accepting delivering documents.
- Manage processing of inward /outward and account to account transfers.
- Handle processing of post dated and current dated cheques without compromising the accuracy standards set by the unit.
- Attend & resolve queries on time from both internal & external customers.
- Provide appropriate statistics on MIS.
- Provide back hand support to Operations teams on: Account Opening documentation, Account maintenance activities, Corporate Credit Card operation, Cheque book request, Balance confirmation letters, Return Cheques, Payments (Inward and Outward) related queries, Charges related issues, eChannel related
Qualifications & Experience
- Minimum Qualification: Bachelor’s Degree / Higher Diploma
- Minimum Experience: Minimum 2 years of banking work experience specific to the job role.
Technical & Behavioural Competencies
- Technical skill set – Proficiency in processing various banking systems and sound knowledge on Windows and MS Office.
- Proficient type writing skills.
- Display analytical and presentation skills.
- Ability to articulate thoughts clearly and communicate eloquently.
- Exhibit FAB’s core values at work.
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