Senior Manager, Software Development (Managed Services Automation)
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Key skills for this role
About the Role
Bell is seeking a Senior Manager to lead the automation transformation across its Managed Services organization. The role involves driving the automation program, leading a multidisciplinary team, and embedding automation at scale using AI and modern technologies.
Key Skills for This Role
Responsibilities
- Lead a multidisciplinary team responsible for quality engineering, automation assurance, AI validation, operational readiness, and continuous improvement
- Own and drive the end to end Managed Services automation program, taking it to the next level
- Map key MS processes and functions into ServiceNow workflows to enable automation and scale
- Lead the rationalization and cleanup of observability capabilities across the MS portfolio
- Prioritize and sequence near term and mid term initiatives that measurably reduce Sev 1 and Sev 2 incidents
- Develop and communicate automation value realization and benefits cases, including for Cornerstone and related initiatives
- Lead and mentor a high performing team of MS process and tooling experts
- Partner & collaborate closely with Engineering, Product Management, Operations, Service Delivery, Cybersecurity, Architecture, and Vendor partners
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, Engineering, or equivalent practical experience
- 7+ years of experience in software engineering, quality engineering, automation development, DevOps, platform operations, or related technology disciplines
- 3+ years of experience leading technical teams in software development, quality assurance, automation engineering, managed services, or operational support environments
- Thorough understanding of current IT operations, including change management processes, common causes of failures, and existing monitoring tools (e.g., NewRelic)
- Experience building and scaling automation testing and quality assurance frameworks
- Strong understanding of Agile, DevOps, CI/CD, and modern software engineering methodologies
- Experience leading cross functional initiatives across development, operations, and business organizations
- Proven track record of delivering measurable business and operational outcomes through technology initiatives
- Strong analytical, problem solving, and decision making capabilities
- Adequate knowledge of French is required for positions in Quebec
Full Job Posting
Summary
- We are seeking a Senior Manager to lead and accelerate the automation transformation across our combined Managed Services (MS) organization.
- This role is critical to building a resilient, highly scalable managed operations business capable of serving customers well beyond our strategic top tier accounts.
- You will define and drive the next phase of our Managed Services evolution—strengthening MSP frameworks, industrializing operations, and embedding automation at scale.
Key Responsibilities
- Lead a multidisciplinary team responsible for quality engineering, automation assurance, AI validation, operational readiness, and continuous improvement.
- Own and drive the end to end Managed Services automation program, taking it to the next level.
- Map key MS processes and functions into ServiceNow workflows to enable automation and scale.
- Lead the rationalization and cleanup of observability capabilities across the MS portfolio.
- Prioritize and sequence near term and mid term initiatives that measurably reduce Sev 1 and Sev 2 incidents.
- Develop and communicate automation value realization and benefits cases.
- Lead and mentor a high performing team of MS process and tooling experts.
- Partner & collaborate closely with Engineering, Product Management, Operations, Service Delivery, Cybersecurity, Architecture, and Vendor partners.
Critical Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, Engineering, or equivalent practical experience.
- 7+ years of experience in software engineering, quality engineering, automation development, DevOps, platform operations, or related technology disciplines.
- 3+ years of experience leading technical teams in software development, quality assurance, automation engineering, managed services, or operational support environments.
- Thorough understanding of current IT operations, including change management processes, common causes of failures, and existing monitoring tools (e.g., NewRelic).
- Experience building and scaling automation testing and quality assurance frameworks.
- Strong understanding of Agile, DevOps, CI/CD, and modern software engineering methodologies.
- Experience leading cross functional initiatives across development, operations, and business organizations.
- Proven track record of delivering measurable business and operational outcomes through technology initiatives.
- Strong analytical, problem solving, and decision making capabilities.
- Adequate knowledge of French is required for positions in Quebec.
Preferred Qualifications
- Experience leading Quality Engineering, Test Automation, Platform Assurance, Service Assurance, Automation Excellence, or SDET organizations.
- Experience within Managed Services, Telecommunications, Cloud Services, Cybersecurity Services, IT Operations, or Enterprise Technology environments.
- Strong background in automation, process engineering, industry frameworks for service management and ServiceNow.
- Experience with AI enabled solutions, intelligent automation, AIOps, machine learning validation, or AI governance frameworks.
- Expertise in Google Cloud Platform (GCP) or equivalent, particularly its data and AI services like BigQuery, Vertex AI, and GCP Agent Builder.
- Working knowledge of modern technology platforms including Kubernetes, Docker, Terraform, Python, GitHub, GitLab, Jenkins, Azure, AWS.
- Experience establishing governance frameworks, operational controls, and quality standards for business critical platforms and services.
- Strong understanding of ITIL based service management processes including incident, problem, change, and release management.
- Comfortable leading cross functional teams, managing third party vendors, strategic partners, and outsourced delivery teams.
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