Senior Manager Operations
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Key skills for this role
About the Role
Lead taxi operations, manage fleet efficiency, drive performance, ensure compliance, and enhance profitability while mentoring high-performing teams.
Key Skills for This Role
Responsibilities
- Lead end to end taxi operations for the Makkah region
- Drive fleet utilization, driver productivity, ride completion, and revenue performance
- Monitor key operational KPIs including fleet utilization, driver availability, cancellations, and customer satisfaction
- Develop and implement operational strategies to improve profitability and efficiency
- Ensure compliance with TGA, traffic regulations, and municipality requirements
- Lead accident management, vehicle maintenance coordination, and compliance audits
- Partner with HR for driver recruitment, onboarding, retention, and performance management
- Collaborate with Product, Technology, Commercial, Customer Experience, and Finance teams
- Drive continuous process improvement through automation and data analysis
- Prepare operational dashboards, MIS reports, and performance reviews for senior leadership
- Manage budgets and control operational costs
- Build, mentor, and lead high performing operations teams
Requirements
- Experience in large scale driver and fleet operations
- Knowledge of Saudi Transport General Authority (TGA) regulations
- Experience in operational strategy and process improvement
- Budget management and cost optimization skills
- Ability to lead and mentor teams
Full Job Posting
Role Overview
- Lead end to end taxi operations for the Makkah region, ensuring smooth daily operations and service excellence.
- Drive fleet utilization, driver productivity, ride completion, and revenue performance to achieve business targets.
- Manage large scale driver and fleet operations, ensuring maximum vehicle availability and operational efficiency.
Key Responsibilities
- Monitor key operational KPIs including fleet utilization, driver availability, cancellations, trip completion, customer satisfaction, and cost optimization.
- Develop and implement operational strategies to improve profitability, efficiency, and overall business performance.
- Ensure compliance with Saudi Transport General Authority (TGA), traffic regulations, municipality requirements, and all statutory guidelines.
- Lead accident management, vehicle maintenance coordination, compliance audits, and operational risk mitigation.
- Partner with HR to support driver recruitment, onboarding, retention, training, and performance management.
- Collaborate with Product, Technology, Commercial, Customer Experience, and Finance teams to improve operational processes and customer experience.
- Drive continuous process improvement initiatives through automation, data analysis, and operational excellence projects.
- Prepare operational dashboards, MIS reports, and performance reviews for senior leadership.
- Manage budgets, control operational costs, and identify opportunities for productivity and revenue enhancement.
- Build, mentor, and lead high performing operations teams while fostering a culture of accountability, safety, and customer focus.
- Act as the primary point of contact with government authorities, regulatory bodies, fleet partners, and external stakeholders on operational matters.
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