Assistant Manager – Training
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Key skills for this role
About the Role
Develop and implement training strategies aligned with organizational and operational goals. Lead the design and enhancement of driver training programs focused on technical, be.
Key Skills for This Role
Responsibilities
- Develop and implement training strategies aligned with organizational and operational goals
- Lead the design and enhancement of driver training programs focused on technical, behavioral, customer service, and safety competencies
- Monitor training effectiveness through KPIs, analytics, and reporting dashboards
- Drive continuous improvement initiatives to enhance service quality, driver performance, and customer satisfaction
- Ensure all training programs comply with operational, regulatory, and QHSE standards
- Manage daily training operations and ensure timely delivery of scheduled training sessions
- Conduct driver assessments, evaluations, and certification programs
- Oversee remedial training initiatives based on driver performance data
- Maintain accurate training documentation, reporting, and compliance records
- Collaborate with internal stakeholders to ensure training outcomes positively impact operational performance
- Support onboarding and capability building initiatives for new drivers and operational teams
- Coach, mentor, and guide trainers and drivers to enhance professional behavior and service standards
Requirements
- Experience in developing and implementing training strategies
- Knowledge of driver training programs and safety competencies
- Ability to monitor training effectiveness through KPIs and analytics
- Familiarity with operational, regulatory, and QHSE standards
- Experience in conducting assessments and certification programs
Full Job Posting
Responsibilities
- Develop and implement training strategies aligned with organizational and operational goals
- Lead the design and enhancement of driver training programs focused on technical, behavioral, customer service, and safety competencies
- Monitor training effectiveness through KPIs, analytics, and reporting dashboards
- Drive continuous improvement initiatives to enhance service quality, driver performance, and customer satisfaction
- Ensure all training programs comply with operational, regulatory, and QHSE standards
- Manage daily training operations and ensure timely delivery of scheduled training sessions
- Conduct driver assessments, evaluations, and certification programs
- Oversee remedial training initiatives based on driver performance data and operational feedback
- Maintain accurate training documentation, reporting, and compliance records
- Collaborate with internal stakeholders to ensure training outcomes positively impact operational performance
- Support onboarding and capability building initiatives for new drivers and operational teams
- Coach, mentor, and guide trainers and drivers to enhance professional behavior and service standards
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