Senior Manager HIA Operations
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Key skills for this role
About the Role
Qatar Airways seeks a Senior Manager to lead day-to-day airport operations at Hamad International Airport. The role involves overseeing multi-disciplinary teams, ensuring safety and compliance, and managing emergency response.
Key Skills for This Role
Responsibilities
- Lead multi disciplinary teams to deliver excellence in safety, security, service, and quality
- Act as key liaison with state authorities during operational shifts
- Oversee Airport Operations Control Centre (AOCC) performance on shift
- Lead response to accidents, incidents, and disruptions
- Ensure compliance with ICAO standards and airport regulations
- Drive continuous improvement and operational excellence
Requirements
- Bachelor's degree or equivalent
- Minimum 8 years of relevant experience
- Experience in senior management role
- Specialist knowledge of Airport Operations Airside and Landside
- Full Driving License
- Excellent knowledge of ICAO Standards and Aerodrome Emergency procedures
Full Job Posting
About the Role
- We are looking for a Senior Manager – HIA Operations to take full accountability for day to day airport operations at Hamad International Airport (HIA).
- You will act as the designated senior authority on shift, ensuring safe, compliant, and efficient airport operations while delivering world class service quality.
- You will also play a critical leadership role during emergencies, with the authority to restrict or cease operations when required for safety and security.
What You Will Be Responsible For
- Airport Operations Leadership: Lead multi disciplinary teams to deliver excellence in safety, security, service, and quality.
- Act as the key liaison with state authorities during operational shifts.
- Ensure all stakeholders (airlines, agencies, partners) are continuously informed.
- Oversee efficient allocation of staff, equipment, and resources.
- Drive improvements to enhance Airport Service Quality (ASQ) performance.
- Operational Control & Performance: Oversee Airport Operations Control Centre (AOCC) performance on shift.
- Ensure KPIs and SLAs are consistently met.
- Provide executive level operational reports to senior management.
- Maintain strong working relationships with airlines and station managers.
- Emergency & Incident Management: Lead response to accidents, incidents, and disruptions.
- Implement Airport Emergency Plan procedures.
- Drive root cause analysis and prevention actions.
Requirement
- Without a Degree: High School / Vocational Qualification with Minimum 12 years of job related experience OR With a Degree: Bachelor's Degree or Equivalent with Minimum 10 years of job related experience.
- Relevant College or University qualification to min Bachelor's level.
- Minimum 8 years relevant experience.
- Post graduate degree in a related field will be an advantage.
- Attended Airline courses on Passenger Services, Ramp Operations Baggage and Cargo.
- Experience in senior management role, process reengineering, solution design, project management change management, demonstrated leadership and motivation skills.
- Significant experience gained in a Commercial Management Team.
- Seasoned professional in all Airport Operational areas.
- Airport/Airline Control Centre experience preferred.
- Middle East experience preferred.
- Preferably have attended Aerodrome Safety Management courses and relevant ICAO/ACI/IATA training.
- Hub Control experience preferred.
Job Specific Skills
- Specialist knowledge of Airport Operations Airside and Landside.
- Full Driving License.
- Possess exceptional oral and written communication skills.
- Excellent knowledge of ICAO Standards and recommended practices (SARPS) on Airport operations.
- Excellent knowledge of Aerodrome Emergency procedures.
- Computer literate.
- Managerial skills Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
- Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
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