Senior Manager - Conversational Banking (UAE Nationals Only)
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Key skills for this role
About the Role
Emirates Islamic seeks a Senior Manager to lead digital transformation in conversational banking, driving customer migration to digital channels and enhancing WhatsApp banking adoption.
Key Skills for This Role
Responsibilities
- Drive customer migration from branch and call center to digital platforms
- Design and implement strategies to digitize manual processes
- Spearhead WhatsApp banking adoption through promotions and feature enhancements
- Align stakeholders across business units, IT, and marketing
- Monitor and deliver measurable improvements in efficiency and customer satisfaction
Requirements
- Undergraduate Degree
- Prior experience in Digital Channels
Full Job Posting
Job Description
- The role is critical to re engineer, digitize, manage and run the essential business by delivering changes on conversational banking channels & drive the Raqmi Digital Migration agenda.
Key Responsibilities
- Reducing operational costs tied to branch and call center activities.
- Meeting customer expectations for fast, convenient, and secure digital services.
- Enabling the bank to scale operations without proportionally increasing resources.
- Delivering innovative solutions like WhatsApp banking to enhance customer engagement and satisfaction.
- Driving Customer Migration to Digital Channels: Designing and implementing strategies that encourage customers to shift from branch and call center interactions to digital platforms.
- Innovating and Simplifying Services: Identifying opportunities to digitize manual processes, reducing complexity for both the bank and its customers.
- Spearheading WhatsApp Banking Adoption: Introducing WhatsApp banking as a core service, enhancing its adoption through strategic promotions, education, and feature enhancements.
- Aligning Stakeholders and Teams: Bridging the gap between business units, IT, and marketing to ensure cohesive and effective execution of digital initiatives.
- Monitoring and Delivering Tangible Results: Establishing clear performance metrics, tracking progress, and delivering measurable improvements in efficiency, customer satisfaction, and digital engagement.
- Operational Efficiency Gains: Reduce dependency on branch and call center resources by automating routine tasks and empowering customers with self service tools.
- Enhanced Customer Experience: Deliver user friendly, secure, and reliable digital solutions that improve customer satisfaction and loyalty.
- Revenue Growth: Support the bank’s financial growth by promoting value added digital services that increase customer engagement and reduce operational costs.
Job Skills & Qualifications
- Undergraduate Degree
- Prior experience in Digital Channels
What we offer you
- Competitive salary package
- Strong emphasis on work life balance and wellbeing across the bank
- World class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
About Us
- Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
- As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates.
- Emiratization is a key strategic objective at Emirates Islamic.
- We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
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