Senior Manager, Compliance and Quality | Product Development and Design
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Key skills for this role
About the Role
Qatar Airways is seeking a Senior Manager, Compliance and Quality to establish and lead the strategic compliance and quality function within Qatar Airways Catering Services.
Key Skills for This Role
Responsibilities
- Design, own, and continuously evolve the Qatar Airways Catering Services compliance and quality strategy
- Develop and implement policies, procedures, and governance structures that embed compliance as a strategic capability
- Establish and maintain a compliance risk framework across the full catering supply chain and product portfolio
- Act as the senior regulatory liaison for QRCS, monitoring changes in food safety legislation and industry standards
- Lead the design and implementation of performance metrics and KPIs reflecting Qatar Airways' quality standards
- Define and own Qatar Airways' internal food and beverage quality standards in collaboration with the menu development team
- Establish structured quality control processes for food and beverage products across the supplier base
- Develop and lead a sensory and quality evaluation programme
- Own the compliance and quality framework for all onboard equipment, serviceware, and passenger amenity products
- Lead the strategic supplier quality management programme across all QRCS supplier categories
- Lead QRCS's sustainability compliance agenda across all product and service categories
- Lead the transformation of the QRCS compliance function from operational to strategic capability
Requirements
- Bachelor's Degree in Food Science, Hospitality Management, Quality Management, Business, or a related discipline
- Minimum 10 years of progressive experience in compliance, quality management, or food and beverage and product operations, with a clear track record of operating at a senior or strategic level
- Proven experience leading a compliance or quality function at a senior level across multiple product or service categories
- Genuine food, beverage, and premium product sensibility
- Demonstrated ability to design and implement strategic compliance frameworks
- Experience leading organisational change and capability building programmes within a compliance, operations, or quality function
- Strong knowledge of food safety and regulatory frameworks including HACCP, ISO, and relevant food and beverage and product safety legislation
- Proven experience in strategic supplier quality management across diverse supplier categories
- Experience establishing quality control processes for physical products in a premium or operationally complex environment
- Familiarity with sustainability and environmental compliance frameworks
- Strong executive presence and stakeholder leadership skills
- Proficiency in data analysis and performance reporting tools
Full Job Posting
Description
- At Qatar Airways, we are committed to delivering an onboard experience that sets the standard for premium aviation worldwide.
- Our Qatar Airways Catering Services function is responsible for the quality, safety, and excellence of everything that reaches our passengers.
- Join our Catering Services leadership team and help build the compliance, quality, and governance infrastructure that ensures every element of the onboard experience meets the highest standards in the industry.
About The Role
- As Senior Manager, Compliance and Quality, you will establish and lead the strategic compliance and quality function within Qatar Airways Catering Services, reporting to the VP, Catering Operations.
- You will be responsible for building and embedding a compliance and quality framework that covers the full breadth of the QRCS remit — food and beverage quality, onboard equipment, serviceware, passenger amenities, supplier performance, regulatory adherence, and sustainability.
- This role requires a leader who brings strategic rigour, commercial awareness, and genuine sensibility for food, beverage, and premium product quality.
Responsibilities
- Design, own, and continuously evolve the Qatar Airways Catering Services compliance and quality strategy.
- Develop and implement policies, procedures, and governance structures that embed compliance as a strategic capability across QRCS.
- Establish and maintain a compliance risk framework, identifying regulatory, operational, and reputational risks across the full catering supply chain and product portfolio.
- Act as the senior regulatory liaison for QRCS, monitoring changes in food safety legislation, product safety regulation, sustainability policy, and industry standards.
- Lead the design and implementation of performance metrics and KPIs that reflect Qatar Airways' quality standards across all QRCS categories.
- Define and own Qatar Airways' internal food and beverage quality standards, working in close collaboration with the menu development team.
- Establish structured quality control processes for food and beverage products across the supplier base.
- Develop and lead a sensory and quality evaluation programme.
- Own the compliance and quality framework for all onboard equipment, galley hardware, serviceware, and passenger amenity products.
- Establish and manage a structured quality control programme for equipment and amenity procurement.
- Lead the audit and review process for equipment and amenity suppliers.
- Ensure all onboard equipment and amenity products comply with applicable safety regulations, airline operational requirements, and Qatar Airways' sustainability commitments.
About You
- Bachelor's Degree in Food Science, Hospitality Management, Quality Management, Business, or a related discipline. A Master's degree or professional qualification in quality management, food safety, or a related field is advantageous.
- Minimum 10 years of progressive experience in compliance, quality management, or food and beverage and product operations, with a clear track record of operating at a senior or strategic level.
- Proven experience leading a compliance or quality function at a senior level across multiple product or service categories.
- Genuine food, beverage, and premium product sensibility.
- Demonstrated ability to design and implement strategic compliance frameworks that span multiple product categories.
- Experience leading organisational change and capability building programmes within a compliance, operations, or quality function.
- Strong knowledge of food safety and regulatory frameworks including HACCP, ISO, and relevant food and beverage and product safety legislation.
- Proven experience in strategic supplier quality management across diverse supplier categories.
- Experience establishing quality control processes for physical products in a premium or operationally complex environment.
- Familiarity with sustainability and environmental compliance frameworks.
- Strong executive presence and stakeholder leadership skills.
- Proficiency in data analysis and performance reporting tools.
Preferred
- Experience in an airline, premium hospitality, luxury food service, high volume catering, or consumer goods environment.
- Relevant professional certifications in food safety, quality management, or sustainability, including HACCP Lead Auditor, ISO 22000, or equivalent ESG and sustainability credentials.
- Experience working alongside or within a culinary or product development team.
- Familiarity with catering supply chain management, logistics, and the operational complexity of delivering consistent quality across multiple product categories at scale.
- Exposure to change management methodologies and experience transforming operationally embedded teams into strategically oriented functions.
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