Senior Manager - Automated Channels (UAE Nationals Only)
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Key skills for this role
About the Role
Emirates Islamic seeks a Senior Manager to govern the Tablet Banking roadmap and strategy. The role involves driving digital automation, managing channel KPIs, and leading cross-functional teams to enhance adoption and performance.
Key Skills for This Role
Responsibilities
- Drive achievement of Tablet Banking objectives across delivery, adoption, migration, usage, and performance metrics.
- Ensure STP grows year on year and reduce discrepancy rates through process improvements and automation.
- Lead the design, development, and rollout of innovative features for retail products on the Tablet channel.
- Manage end to end production support for Tablet Banking across sourcing, operations, and product teams.
Requirements
- Minimum 2 years of Senior Digital Transformation related experience
- Bachelor's or Master's degree
- UAE National with Family Book
Full Job Posting
Job Overview
- Activities necessary to govern successful delivery of Tablet Banking roadmap and strategy.
Key Responsibilities
- Drive achievement of Tablet Banking objectives across delivery, adoption, migration, usage, and performance metrics.
- Ensure STP grows year on year and discrepancy rates are reduced through process improvements, automation, and enhanced validation.
- Continuously monitor channel KPIs and identify improvement opportunities.
- Liaise with business, IT, operations, product, compliance, and branch teams for end to end alignment.
- Lead the design, development, and rollout of innovative features for retail products on the Tablet channel.
- Drive digital automation initiatives to strengthen STP, reduce manual interventions, and improve Turnaround Time (TAT).
- Ensure product and technology deliverables are launched within planned timelines and quality benchmarks.
- Develop and execute strategies to enhance frontline adoption and user engagement.
- Lead regular technology upgrades and enhancements to ensure a seamless digital experience.
- Own issue triaging and collaborate with engineering, testing, and support teams for prompt resolution.
- Conduct root cause analysis to prevent recurring issues and reduce operational discrepancies.
- Manage end to end production support for Tablet Banking across sourcing, operations, and product teams.
Qualifications
- Minimum 2 years of Senior Digital Transformation related experience
- Bachelor/Master Graduate
- UAE National with Family Book
What We Offer
- Competitive salary package
- Strong emphasis on work life balance and wellbeing
- World class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
About Us
- Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
- Emiratization is a key strategic objective at Emirates Islamic.
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