Senior Manager - Account Maintenance Unit (AMU)
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Key skills for this role
About the Role
We are seeking an experienced Senior Manager – Account Maintenance Unit (AMU) to lead account maintenance operations, ensuring operational excellence, regulatory compliance, and.
Key Skills for This Role
Responsibilities
- Lead account maintenance operations ensuring service quality and operational efficiency
- Manage customer account updates, mandates, authorized signatories, restrictions, and account lifecycle activities
- Drive operational excellence through process optimization, automation, and continuous improvement initiatives
- Implement operational controls, monitor risk indicators, and ensure compliance with internal and regulatory requirements
- Prepare management dashboards, operational reports, and performance metrics to support decision making
- Lead, coach, and optimize team resources to foster a culture of accountability and customer service excellence
Requirements
- Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, or related field (Master's preferred)
- 10 15 years of banking operations experience, including minimum 5 years in a managerial or leadership role
- Extensive experience in account maintenance, customer onboarding, account administration, CIF management, or retail banking operations
- Strong knowledge of KYC, AML, FATCA, CRS, Customer Due Diligence (CDD), and banking regulatory requirements
- Hands on experience with Core Banking Systems (Temenos T24, Finacle, Flexcube, or equivalent)
Full Job Posting
Role Overview
- Seeking experienced Senior Manager – Account Maintenance Unit (AMU) to lead account maintenance operations.
- Full time position based in Qatar.
Qualifications & Experience
- Bachelor's degree in Business Administration, Finance, Banking, Accounting, Economics, or related field (Master's degree is an advantage).
- 10–15 years of banking operations experience, including a minimum of 5 years in a managerial or leadership role.
- Extensive experience in account maintenance, customer onboarding, account administration, CIF management, or retail banking operations.
- Proven experience managing high volume operational teams within a regulated financial institution.
- Strong knowledge of KYC, AML, FATCA, CRS, Customer Due Diligence (CDD), and banking regulatory requirements.
- Professional certifications in Banking, Operations, Risk Management, or Compliance are highly preferred.
- Hands on experience with Core Banking Systems (Temenos T24, Finacle, Flexcube, or equivalent).
Skills & Competencies
- Expertise in leading account maintenance operations while ensuring service quality and operational efficiency.
- Capable of managing customer account updates, mandates, authorized signatories, restrictions, and account lifecycle activities.
- Adept at driving operational excellence through process optimization, automation, and continuous improvement initiatives.
- Experience implementing operational controls, monitoring risk indicators, and ensuring compliance with internal and regulatory requirements.
- Proficiency in preparing management dashboards, operational reports, and performance metrics.
- Effective leadership in coaching teams, optimizing resources, and fostering a culture of accountability and customer service excellence.
- Strong stakeholder management skills with ability to collaborate across Operations, Branches, Compliance, Risk, Legal, and IT functions.
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