Ecommerce Specialist
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Key skills for this role
About the Role
Vistas Global is seeking an experienced E-Commerce Specialist to manage e-commerce operations, support payment gateway integrations (CyberSource, MPGS), and optimize online payment performance.
Key Skills for This Role
Responsibilities
- Manage daily e commerce operations
- Support merchants, business teams with eCommerce payment related inquiries
- Maintain operational workflows, and documentation
- Provide timely updates during payment incidents and operational issues
- Support the day to day operation of CyberSource and MPGS payment gateway platforms
- Troubleshoot payment gateway issues and coordinate resolution with merchants
- Coordinate with development teams on payment API integrations and enhancements
- Support testing activities and validate payment flows across web and mobile channels
- Review API responses, error codes, and transaction logs to identify and resolve integration issues
- Support the implementation of tokenization, 3D Secure authentication, and recurring payment features
- Ensure compliance with payment security standards, including PCI DSS requirements
- Support fraud monitoring and risk management activities
Requirements
- Experience in e commerce operations, digital payments, or fintech environments
- Hands on experience with payment gateways such as CyberSource and MPGS
- Strong understanding of the card payment lifecycle (authorization, capture, settlement, refund, reversal)
- Experience troubleshooting payment transactions and integration issues
- Knowledge of APIs, Payment flows, and online checkout processes
- Knowledge of coding in PHP, Java and .net
- Experience with e commerce platforms and payment integrations (preferred)
- Knowledge of REST APIs, JSON, Webhooks, and transaction logs (preferred)
- Understanding of EMV 3DS, tokenization, fraud management tools, and payment security (preferred)
- Experience working with banks, acquirers, and payment service providers (preferred)
- Experience supporting high volume online commerce environments (preferred)
Full Job Posting
Job Summary
- An experienced E Commerce Specialist managing e commerce operations, support payment gateway integrations, and optimize online payment performance. This role focuses on operational support, troubleshooting, integration coordination, and the continuous improvement of payment solutions using CyberSour
E Commerce Operations
- Manage daily e commerce operations
- Support merchants, business teams with eCommerce payment related inquiries;
- Maintain operational workflows, and documentation;
- Provide timely updates during payment incidents and operational issues.
Payment Gateway Operations (CyberSource & MPGS)
- Support the day to day operation of CyberSource and MPGS payment gateway platforms;
- Troubleshoot payment gateway issues and coordinate resolution with merchants.
Payment Integration Support
- Coordinate with development teams on payment API integrations and enhancements;
- Support testing activities;
- Validate payment flows across web and mobile channels;
- Review API responses, error codes, and transaction logs to identify and resolve integration issues;
- Support the implementation of tokenization, 3D Secure authentication, and recurring payment features.
Security & Compliance
- Ensure compliance with payment security standards, including PCI DSS requirements;
- Support fraud monitoring and risk management activities;
- Follow secure payment handling procedures and company policies.
Stakeholder Management
- Collaborate closely with E commerce teams, IT and development teams, Banks and payment service providers, Merchants, Business stakeholders.
Required Skills & Experience
- Experience in e commerce operations, digital payments, or fintech environments;
- Hands on experience with payment gateways such as CyberSource and MPGS;
- Strong understanding of the card payment lifecycle, including Authorization, Capture, Settlement, Refund, Reversal;
- Experience troubleshooting payment transactions and integration issues;
- Knowledge of APIs, Payment flows, and online checkout processes;
- Knowledge of coding in PHP, Java and .net.
Preferred Qualifications
- Experience with e commerce platforms and payment integrations;
- Knowledge of REST APIs, JSON, Webhooks, and transaction logs;
- Understanding of EMV 3DS, tokenization, fraud management tools, and payment security;
- Experience working with banks, acquirers, and payment service providers;
- Experience supporting high volume online commerce environments.
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