Senior Makeup Consultant - Yves Saint Laurent, Dubai Mall
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Key skills for this role
About the Role
Chalhoub Group is seeking a Senior Makeup Consultant for Yves Saint Laurent at Dubai Mall. You will deliver outstanding customer service, use sales techniques and product knowledge to reach targets, and maintain counter standards.
Key Skills for This Role
Responsibilities
- Build and maintain guest experience standards to build strong loyalty
- Address customers' queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs and provide assistance
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales while achieving line and sales targets using makeup knowledge
- Track sell out targets at store level
- Generate daily sales reports
- Participate in achieving incentives
- Track post launch sales at store level
- Ensure merchandising levels in the store are met as per brand guidelines
- Ensure in store stock replenishment and report stock shortages
Requirements
- Proven expertise in makeup artistry with strong knowledge of complexion, eye, and lip techniques across diverse skin tones and face shapes
- Demonstrated ability to deliver personalized makeup consultations, application services, and product recommendations
- Strong knowledge of current beauty trends, luxury retail standards, and premium customer service
- Fluent English communication skills (spoken); additional languages are an advantage
Full Job Posting
Company Overview
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades.
- The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names.
- Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion.
What you'll be doing
- Build and maintain guest experience standards in order to build strong loyalty.
- Address customers' queries about products, prices, availability, product uses, and services.
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.
- Advise customers on product ranges best suited to their needs.
- Demonstrate usage and benefits of various brands and products.
- Generate sales, while achieving line and sales targets, using make up knowledge.
- Sell out target tracking at store level.
- Generate daily sales reports.
- Participate in achieving incentives.
- Track post launch sales at store level.
- Ensure merchandising levels in the store are met as per the brand guidelines.
- Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times.
What you'll need to succeed
- Proven expertise in makeup artistry, with strong knowledge of complexion, eye, and lip techniques across diverse skin tones and face shapes.
- Demonstrated ability to deliver personalized makeup consultations, application services, and product recommendations that enhance the client experience.
- Strong knowledge of current beauty trends, luxury retail standards, and premium customer service.
- Fluent English communication skills (spoken); additional languages are an advantage.
What we can offer you
- Enriching experiences, learning and development opportunities and exposure to different assignments.
- Competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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