Senior IT Business Analyst

• Lead discovery workshops, requirements elicitation, business case development, opportunity assessments, and solution analysis. • Coordinate and be accountable for Business Analyst deliverables across assigned projects, planning the approach, activities, and governance of business analysis work in accordance with Master PMO practices. • Create business, functional, and non-functional requirements, user stories, process models, acceptance criteria, and traceability matrices. • Support cybersecurity, ERP, cloud migration, infrastructure modernization, data, and vendor management initiatives. • Partner with sponsors, project owners, business leaders, architects, and technical teams to define solutions and assess alternatives. • Facilitate backlog refinement, Kanban planning, sprint planning, prioritization activities, and other Agile ceremonies. • Support PMO governance, stage-gate deliverables, project reporting, risk management, and stakeholder engagement. • Collaborate with infrastructure, security, networking, cloud, and application teams to document solution requirements and operational impacts. • Evaluate the performance and value of implemented solutions and formulate recommendations for improvement. • Assist in evaluating emerging technologies, cybersecurity capabilities, and modernization opportunities. • Obtain stakeholder consensus on proposed changes and approval from the person in charge at each stage of the business analysis process. • Support change management activities, helping stakeholders adapt to new processes or systems. • All other responsibilities inherent to the position. Data Analysis & Information Management • Perform advanced data analysis in Microsoft Excel, including Power Query, Pivot Tables, advanced formulas, dashboards, reconciliation, validation, and transformation. • Work with large datasets to identify trends, data quality issues, anomalies, control gaps, and business insights. • Transform, cleanse, normalize, and manage data within SharePoint Lists and Microsoft 365 platforms. • Support data migration activities, KPI development, governance reporting, and management reporting. • Develop source-to-target mappings, reconciliation processes, and data validation approaches.

Required Qualifications • Bachelor's degree in Business, Information Technology, Management, or a related field; an equivalent combination of education and relevant experience will also be considered. • 7-10 years of Business Analysis experience supporting enterprise-level technology initiatives. • Proven experience working across both enterprise applications and infrastructure-focused projects. • Experience operating within Agile, Kanban, Waterfall, and hybrid delivery environments, with exposure to large-scale ERP programs. • Strong knowledge of relational databases and SQL for data analysis, validation, reconciliation, and reporting activities. • Demonstrated expertise in requirements gathering, business process analysis, gap analysis, use case development, and creation of Business Requirements Documents (BRDs) and related artifacts. • Advanced workshop facilitation and process mapping skills using BPMN 2.0 and Microsoft Visio. • Strong stakeholder management, communication, facilitation, and presentation skills, with the ability to engage technical and business audiences. • Experience collaborating with cross-functional teams, including Enterprise Architecture, Infrastructure, Cybersecurity, Cloud, Application Support, and third-party vendors. • Advanced proficiency in Microsoft Excel. • Intermediate to advanced knowledge of SharePoint, including SharePoint Lists, document management, permissions management, reporting structures, and data management solutions. Preferred Qualifications • Experience supporting cybersecurity, ERP, cloud migration, infrastructure modernization, or enterprise data platform initiatives. • Hands-on experience with security tool implementations, governance programs, risk remediation, or control remediation projects. • Understanding of cybersecurity principles and practices, including: o Identity and Access Management (IAM) o Vulnerability Management o Security Operations o Cloud Security o Enterprise Security Controls o Common threat vectors and emerging cybersecurity trends • Familiarity with industry security frameworks such as NIST, ISO 27001, and CIS Controls. • Experience using Jira, Azure DevOps, Confluence, Visio, Lucidchart, and SharePoint. • Experience with Infor ERP is considered a strong asset. • Bilingualism (French and English) is considered a strong asset. • Professional certifications such as CBAP, CCBA, PMI-PBA, or equivalent are preferred. • Knowledge of project management methodologies is considered an asset.