Outside Sales Representative, Refrigeration

• Provide product solutions for incoming inquiries; • Review and evaluate plans and specifications; • Cross reference parts or equipment based on the requirements to meet the customer's needs; • Assist with projects and work with mechanical contractors and engineers; • Prepare quotations based on project plans/specifications and complete proposals; • Prepare technical drawings and data sheets for clients’ approval; • Provide the contractor with material lists and quotations thru written and verbal communication; • Answer calls and written communications from clients, branch representatives and external representatives; • Process orders in line with the proper company policies and procedures while communicating with all parties; (purchasing, sales team, logistics team, customers); • Provide after PO# support with proper follow up with clients to ensure their full satisfaction; • Ensure projects take offs are accurate and complete; • Manage projects and work with mechanical contractors; • Inform clients on standard procedures; • Follow up with clients to ensure their full satisfaction, either verbally or in writing; • Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies; • Assist with providing the best method to problem resolution when issues occur to ensure customer satisfaction while following company policies and procedures; • Work with internal and external departments to ensure customer satisfaction; • Respond to customers’ inquiries, questions, or complaints regarding products or services.

• Post Secondary education in Refrigeration or a related discipline • Minimum 3-5 years of wholesale refrigeration • An understanding of our brands such as Copeland, Tecumseh, Refplus, KE2, Bitzer, Sporlan, Keeprite, Mars, Messer - to name a few • Demonstrated experience in refrigeration & hydronics • Advance knowledge of MS Office (Outlook, Excel) • Comfortable working with ERP software • Willingness to acquire industry knowledge • Completion of sales related training programs (an asset) • High level of commitment to exceptional customer service; • Professional phone manner; • Self motivated, organized and strong interpersonal skills; • Good sales abilities and persuasiveness; • Ability to close sales and work under pressure; • Good judgment and decision-making skills; • Ability to problem solve and provide variable solutions based in customer needs and company objectives; • Ability to effectively manage time and perform in a fast paced, deadline-oriented environment; • Willingness to continually learn; • Team player and ability to work independently. Compensation Information: Base Salary Range: $75,000 - $95,000 annually Supplemental Pay Types Include: commission, annual bonus Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us! 🌟💼