Senior Data Center Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Oracle is hiring a Senior Data Center Manager to lead a team of Data Centre Technicians in Riyadh, Saudi Arabia. The role oversees cloud hardware support, incident management, deployments, and operational excellence in a 24/7 mission-critical environment.
Key Skills for This Role
Responsibilities
- Lead team of Data Centre Technicians supporting Oracle business including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, C@C, and On Prem
- Ensure 24/7 on site service level adherence to SLAs/OLAs
- Manage day to day operations in Cloud Hardware Support of all Data Center sites/DRCCs/C@C under your area
- Oversee KPI improvements, shift planning, SLA compliance, escalation handling, and team communications
- Ensure swift resolution and hardware support for all major incidents
- Lead hardware deployments, ensuring IT capacity through installations, updates, and cabling
- Enforce Data Centre Compliance, overseeing audits, security measures, training, and adherence to corporate policy
- Maintain inventory control through accurate audits, processing RMAs, and managing parts delivery and shipping
- Participate in Talent review process, performance management, and other people management topics
Requirements
- Career Level M3 (manager level)
- Experience as an IT professional with people management ability
- Deep technical grounding in physical aspects of IT service delivery
- Knowledge/hands on experience with OCI system tools and processes
- Full understanding of escalation and incident management processes
- 24x7 commitment to participate in manager on duty on call rotation
Full Job Posting
Job Description
- The Data Center Manager (DCM) leads team of Data Centre Technicians supporting Oracle business including OCI Commercial, DRCC, Alloy, Sovereign Cloud, Multicloud, C@C, and On Prem.
- DCM is responsible for all Cloud Hardware Support activities such as break/fix, installations, inventory management, and quality control within a specific territory.
- Key responsibilities include ensuring 24/7 on site service level adherence to SLAs/OLAs, fostering customer relationships, resolving conflicts, managing escalations, documenting issues, and driving process improvements.
- DCM's scope includes people management, translating Oracle goals into team objectives, performance evaluations, employee development, and hiring.
- The role involves significant communication at all levels internally and externally. Requires a 24x7 hours commitment to participate in the manager on duty oncall rotation program.
Responsibilities
- Responsible for KPI and metrics improvement for Oracle businesses (OCI Commercial, DRCC, Alloy, Multicloud, C@C) in their territory
- Manage the day to day operations in Cloud Hardware Support of all Data Center sites/DRCCs/C@C under your area, in a 24/7 mission critical environment.
- Ensuring 24/7 on site service levels and adherence to company SLAs/OLAs to enhance customer satisfaction and discover business opportunities.
- Pro active resource planning in order to meet SLAs and presence requirements.
- Facilitating customer relationships and serving as a primary contact for customers/service teams and partners, aiding in diverse customer situations and escalated issues
- Coordinating and resolving conflicts, following best practices
- Acting as the liaison between various Oracle data centre environments and management
- Able to handle and manage all level of communications successfully (internal and external).
- Documenting and addressing issues raised in regular meetings with DCO Management and other partners.
- Implementing and reinforcing operational process improvements
- Responsible for ensuring timely delivery of services/tasks
- Effective upwards reporting of progress, KPIs, and incidents.
Qualifications
- Career Level M3
About Us
- Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care.
- With AI embedded across our products and services, we help customers turn that promise into a better future for all.
- Oracle is an Equal Employment Opportunity Employer.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Oracle
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
HR Intern
Saudi Arabia, KSA
We are seeking an ambitious intern eager to learn about Human Resources, to join our team to contribute with the HR team to daily HR administrative related tasks at Oracle Saudi...
CSS Account Executive
United Arab Emirates, UAE
Oracle seeks a CSS Account Executive to drive services growth in the UAE territory. You will close business, manage pipeline, build customer relationships, and identify upsell opportunities. Requires experience in SaaS s
HR Intern
Riyadh, KSA
Oracle Saudi seeks an ambitious HR intern to support daily HR administrative tasks including onboarding, record keeping, and compliance with local regulations. This 12-month internship requires Arabic and English fluency
CSS Account Executive
Dubai, UAE
Oracle is seeking a CSS Account Executive to drive services bookings and renewals in the Dubai territory. You will build customer relationships, identify new business opportunities, and collaborate with specialist teams
Senior Solution Architect
Abu Dhabi, UAE
Senior Solution Architect
Abu Dhabi, UAE
Senior Solution Architect
Abu Dhabi, UAE
Senior Solution Architect
Abu Dhabi, UAE
HR Intern
Saudi Arabia, KSA
CSS Account Executive
United Arab Emirates, UAE
HR Intern
Riyadh, KSA
CSS Account Executive
Dubai, UAE