Senior Customer Success Manager Infrastructure Industries
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Manage strategic cloud customer portfolios, drive adoption and satisfaction, and build relationships in Construction and Engineering sectors with strong communication skills.
Key Skills for This Role
Responsibilities
- Manage a portfolio of strategic cloud customer accounts as primary Customer Success Manager
- Build trusted advisor relationships with customer executives, business stakeholders, and technical teams
- Lead Executive Business Reviews, Quarterly Success Reviews, operational reviews, and account planning activities
- Monitor customer health, identify risks, and implement mitigation plans
- Coordinate Oracle resources to support timely resolution of customer issues and escalations
- Advocate for customer needs across Oracle and provide visibility into customer priorities
- Promote adoption of Oracle products, support services, and best practices
- Partner with Sales and Customer Success teams to support renewals and expansion opportunities
- Lead cross functional initiatives focused on improving customer experience and operational excellence
- Drive customer satisfaction, retention, advocacy, and long term strategic relationships
Requirements
- Bachelor's degree or equivalent experience
- 10+ years of experience in Customer Success, Technical Account Management, Enterprise Support, Consulting, or related customer facing role
- Experience managing strategic or enterprise level customer relationships
- Strong executive communication, presentation, and relationship management skills
- Business and technical acumen
- Knowledge of cloud technologies, SaaS applications, enterprise software, infrastructure, or Oracle solutions
- Fluent English language skills
- Willingness to travel up to 25%
- Experience in Construction & Engineering, Utilities, Energy, or asset intensive industries preferred
- Knowledge of Primavera P6, Primavera Unifier, Aconex, Textura, or related Oracle solutions preferred
- Arabic language skills preferred
Full Job Posting
Role Overview
- Oracle's Infrastructure Industries Customer Success organisation is seeking a Senior Customer Success Manager to join the EMEA Customer Success team, supporting strategic cloud customers across the United Arab Emirates and Kingdom of Saudi Arabia.
- Oracle's Construction and Engineering solutions help owners and project teams plan, build and operate critical assets with greater visibility, control and collaboration across the project lifecycle.
- The portfolio includes tools such as Primavera Unifier, Primavera P6, Aconex and Textura, supporting project delivery, cost control, scheduling and payment workflows.
- This role sits within Infrastructure Industries Customer Success, covering Construction & Engineering and Utilities.
What you will do
- Act as the primary Customer Success Manager for a portfolio of strategic cloud customer accounts.
- Build trusted advisor relationships with customer executives, business stakeholders, and technical teams.
- Lead Executive Business Reviews, Quarterly Success Reviews, operational reviews, and account planning activities.
- Monitor customer health, identify risks, and implement mitigation plans.
- Coordinate Oracle resources to support timely resolution of customer issues and escalations.
- Advocate for customer needs across Oracle and provide visibility into customer priorities, objectives, and operational challenges.
- Promote adoption of Oracle products, support services, and best practices.
- Partner with Sales and Customer Success teams to support renewals and expansion opportunities.
- Lead cross functional initiatives focused on improving customer experience and operational excellence.
- Drive customer satisfaction, retention, advocacy, and long term strategic relationships.
What you will bring
- Bachelor's degree or equivalent experience.
- 10+ years of experience in Customer Success, Technical Account Management, Enterprise Support, Consulting, or a related customer facing role.
- Experience managing strategic or enterprise level customer relationships.
- Strong executive communication, presentation, and relationship management skills.
- Business and technical acumen, with the ability to engage confidently with executive sponsors, business stakeholders, and technical teams.
- The ability to influence cross functional teams in a matrixed environment without direct authority.
- Knowledge of cloud technologies, SaaS applications, enterprise software, infrastructure, or Oracle solutions.
- Experience working with customers in Construction & Engineering, Utilities, Energy, or other asset intensive industries is preferred.
- Knowledge of Primavera P6, Primavera Unifier, Aconex, Textura, or related Oracle solutions is preferred.
- Fluent English language skills are required. Arabic language skills are preferred.
- Willingness to travel up to 25%.
What we offer
- The opportunity to work with strategic cloud customers across Construction & Engineering, Utilities, Energy, and other asset intensive industries.
- A visible individual contributor role with strong cross functional engagement across Oracle.
- The chance to influence customer outcomes, adoption, satisfaction, and long term success.
- Collaboration with teams across Support, Product Development, Cloud Operations, Consulting, Sales, and Customer Success.
- A professional environment focused on customer value, operational excellence, inclusion, and innovation.
- Competitive benefits including flexible medical, life insurance, and retirement options.
- Volunteer programs to give back to communities.
About Oracle
- Oracle brings together data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care.
- AI embedded across products and services helps customers turn promise into a better future.
- Oracle is an Equal Employment Opportunity Employer.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Oracle
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
Senior Solution Architect
Abu Dhabi, UAE
Oracle seeks a Senior Solution Architect to partner with clients on Oracle Health technologies, delivering solution configurations and application maintenance. The role involves troubleshooting, client engagement, and dr
HR Intern
Saudi Arabia, KSA
We are seeking an ambitious intern eager to learn about Human Resources, to join our team to contribute with the HR team to daily HR administrative related tasks at Oracle Saudi...
CSS Account Executive
United Arab Emirates, UAE
Oracle seeks a CSS Account Executive to drive services growth in the UAE territory. You will close business, manage pipeline, build customer relationships, and identify upsell opportunities. Requires experience in SaaS s
HR Intern
Riyadh, KSA
Oracle Saudi seeks an ambitious HR intern to support daily HR administrative tasks including onboarding, record keeping, and compliance with local regulations. This 12-month internship requires Arabic and English fluency
CSS Account Executive
Dubai, UAE
Oracle is seeking a CSS Account Executive to drive services bookings and renewals in the Dubai territory. You will build customer relationships, identify new business opportunities, and collaborate with specialist teams
Senior Solution Architect
Abu Dhabi, UAE
Senior Solution Architect
Abu Dhabi, UAE
Senior Solution Architect
Abu Dhabi, UAE
Senior Solution Architect
Abu Dhabi, UAE
HR Intern
Saudi Arabia, KSA
CSS Account Executive
United Arab Emirates, UAE
HR Intern
Riyadh, KSA
CSS Account Executive
Dubai, UAE