Senior Customer Success Manager Infrastructure Industries
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Key skills for this role
About the Role
Oracle seeks a Senior Customer Success Manager to manage strategic cloud customers in the UAE and KSA within Infrastructure Industries (Construction & Engineering, Utilities).
Key Skills for This Role
Responsibilities
- Manage a portfolio of strategic cloud customers and serve as the primary point of contact throughout the customer lifecycle
- Build trusted advisor relationships with customer executives, business stakeholders, and technical teams
- Lead Executive Business Reviews, Quarterly Success Reviews, operational reviews, and account planning activities
- Monitor customer health, identify risks, and implement mitigation plans
- Coordinate Oracle resources to support timely resolution of customer issues and escalations
- Advocate for customer needs across Oracle and provide visibility into customer priorities, objectives, and operational challenges
- Promote adoption of Oracle products, support services, and best practices
- Partner with Sales and Customer Success teams to support renewals and expansion opportunities
- Lead cross functional initiatives focused on improving customer experience and operational excellence
- Drive customer satisfaction, retention, advocacy, and long term strategic relationships
Requirements
- Bachelor's degree or equivalent experience
- 10+ years of experience in Customer Success, Technical Account Management, Enterprise Support, Consulting, or a related customer facing role
- Experience managing strategic or enterprise level customer relationships
- Strong executive communication, presentation, and relationship management skills
- Business and technical acumen, with ability to engage confidently with executive sponsors, business stakeholders, and technical teams
- Ability to influence cross functional teams in a matrixed environment without direct authority
- Knowledge of cloud technologies, SaaS applications, enterprise software, infrastructure, or Oracle solutions
- Fluent English language skills
- Willingness to travel up to 25%
Full Job Posting
Job Description
- Oracle’s Infrastructure Industries Customer Success organisation is seeking a Senior Customer Success Manager to join the EMEA Customer Success team, supporting strategic cloud customers across the United Arab Emirates and Kingdom of Saudi Arabia.
- Oracle’s Construction and Engineering solutions help owners and project teams plan, build and operate critical assets with greater visibility, control and collaboration across the project lifecycle. The portfolio includes tools such as Primavera Unifier, Primavera P6, Aconex and Textura, supporting
- This role sits within Infrastructure Industries Customer Success, covering Construction & Engineering and Utilities. You will manage a portfolio of strategic customers, acting as their primary point of contact throughout the customer lifecycle and helping them realise long term value from their Orac
Responsibilities
- Act as the primary Customer Success Manager for a portfolio of strategic cloud customer accounts.
- Build trusted advisor relationships with customer executives, business stakeholders, and technical teams.
- Lead Executive Business Reviews, Quarterly Success Reviews, operational reviews, and account planning activities.
- Monitor customer health, identify risks, and implement mitigation plans.
- Coordinate Oracle resources to support timely resolution of customer issues and escalations.
- Advocate for customer needs across Oracle and provide visibility into customer priorities, objectives, and operational challenges.
- Promote adoption of Oracle products, support services, and best practices.
- Partner with Sales and Customer Success teams to support renewals and expansion opportunities.
- Lead cross functional initiatives focused on improving customer experience and operational excellence.
- Drive customer satisfaction, retention, advocacy, and long term strategic relationships.
What You Will Bring
- Bachelor’s degree or equivalent experience.
- 10+ years of experience in Customer Success, Technical Account Management, Enterprise Support, Consulting, or a related customer facing role.
- Experience managing strategic or enterprise level customer relationships.
- Strong executive communication, presentation, and relationship management skills.
- Business and technical acumen, with the ability to engage confidently with executive sponsors, business stakeholders, and technical teams.
- The ability to influence cross functional teams in a matrixed environment without direct authority.
- Knowledge of cloud technologies, SaaS applications, enterprise software, infrastructure, or Oracle solutions.
- Experience working with customers in Construction & Engineering, Utilities, Energy, or other asset intensive industries is preferred.
- Knowledge of Primavera P6, Primavera Unifier, Aconex, Textura, or related Oracle solutions is preferred.
- Fluent English language skills are required. Arabic language skills are preferred.
- Willingness to travel up to 25%.
Qualifications
- 12 plus years of relevant work experience. Strong account management skills acquired through advanced training, study and experience. Highly specialized level of technical expertise or business acumen. Extensive breadth and depth of knowledge and experience of account management at the highest level
About Us
- Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all.
- True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give
We will offer you
- The opportunity to work with strategic cloud customers across Construction & Engineering, Utilities, Energy, and other asset intensive industries.
- A visible individual contributor role with strong cross functional engagement across Oracle.
- The chance to influence customer outcomes, adoption, satisfaction, and long term success.
- Collaboration with teams across Support, Product Development, Cloud Operations, Consulting, Sales, and Customer Success.
- A professional environment focused on customer value, operational excellence, inclusion, and innovation.
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