Senior Customer/Program Manager [IT Services & Technology]
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Key skills for this role
About the Role
A Fortune 500 enterprise technology company seeks a Senior Customer Project/Program Manager to lead high-value, high-risk technology programmes in Dubai. The role involves full P&L ownership, managing client relationships at director and C-suite level, and leading cross-functional teams of up to 40 people.
Key Skills for This Role
Responsibilities
- Lead end to end delivery of complex enterprise technology programmes across the region
- Full P&L ownership including budgets, forecasting, and financial reporting to senior management
- Own and manage upper level client relationships at director and C suite level
- Manage blended teams of internal staff and third party vendors of up to 40 people
- Identify and develop new business opportunities within existing enterprise accounts
- Navigate complex commercial and legal issues across large, multi region engagements
- Act as opportunity manager for high risk deals and support pre sales for large pursuits
- Mentor and develop junior project team members
Requirements
- 7+ years of project or programme management experience within enterprise technology services
- PMP Certification
- Proven track record managing large, complex, multi stakeholder technology engagements
- Strong financial acumen with direct P&L accountability experience
- Exceptional client management skills, comfortable presenting and negotiating at C suite level
- Experience managing third party vendors and subcontractors within delivery programmes
- Degree level education
Full Job Posting
Overview
- A great opportunity with one of the world's most iconic enterprise technology companies.
- We are hiring on behalf of a global Fortune 500 leader in enterprise IT.
What You'll Be Doing
- Leading end to end delivery of complex enterprise technology programmes across the region
- Full P&L ownership — budgets, forecasting, and financial reporting to senior management
- Owning and managing upper level client relationships at director and C suite level
- Managing blended teams of internal staff and third party vendors of up to 40 people
- Identifying and developing new business opportunities within existing enterprise accounts
- Navigating complex commercial and legal issues across large, multi region engagements
- Acting as opportunity manager for high risk deals and supporting pre sales for large pursuits
- Mentoring and developing junior project team members
What We're Looking For
- 7+ years of project or programme management experience within enterprise technology services
- PMP Certification — mandatory
- Proven track record managing large, complex, multi stakeholder technology engagements
- Strong financial acumen with direct P&L accountability experience
- Exceptional client management skills — comfortable presenting and negotiating at C suite level
- Experience managing third party vendors and subcontractors within delivery programmes
- Degree level education; advanced qualifications a bonus
Industry Background
- Enterprise IT infrastructure, servers, storage, or data centre services
- Cloud solutions delivery (private, public, or hybrid)
- IT managed services or outsourcing programmes
- Systems integration or enterprise technology consulting
- Technology services delivery for large enterprise or government clients
Why This Role
- The scale of the engagements, the calibre of the clients, and the global backing of this organisation make this one of the most compelling senior PM opportunities in the UAE market right now.
- You will operate at the top of your field, with full ownership and the resources of a world class technology company behind you.
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