Senior Consultant, Delivery & Service Design
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Key skills for this role
About the Role
Bell is seeking a Senior Consultant, Delivery & Service Design (Service Design Transition Architect) to support Public Sector solutions in pre-sales and post-sales delivery.
Key Skills for This Role
Responsibilities
- Collaborate closely with pre sales deal teams
- Support pre sale deal team with championing collaboration with key stakeholders
- Scrub RFP and derive results within Traceability Matrix
- Develop non standard solution requirements and conceptual OPS models
- Assess non standard solution requirements with impacted brokers
- Acquire approvals from applicable CP4 leaders on solution
- Complete hand off package and review with assigned CSAP PM
- Partner with Senior Transition Business Analyst to develop Integrated Conceptual Solution
- Facilitate and lead solution workshops
- Monitor development of IT and operational deliverables
- Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT)
- Provide solution support during warranty period
Requirements
- 5+ years of experience in pre sale design and post sale delivery
- Bachelor’s degree in Engineering, Computer Science or equivalent experience
- Government of Canada Secret Security Clearance
- Broad understanding of BBM Products & Services
Full Job Posting
Summary
- As part of the Service Design & Transformation team, the Service Design Transition Architect (SDTA) plays a key role in supporting Public Sector solutions by being involved in both the solution design and delivery phases.
Pre Sales Key Responsibilities
- Collaborate closely with pre sales deal teams
- Support pre sale deal team with championing collaboration with key stakeholders
- Scrub RFP and derive results within Traceability Matrix
- Inventory any questions with deal team and/or customer
- Review any AGB initiatives or NPIs associated with products
- Develop non standard solution requirements with perceived impacted stakeholders and conceptual OPS models
- Review solution with impacted stakeholders to ensure alignment
- Assess non standard solution requirements with impacted brokers
- Review solution costs to confirm they satisfy requirements
- Provide input into assumptions, dependencies, and risks
- Acquire approvals from all applicable CP4 leaders on solution
- Contribute to SOX when and where applicable
Post Sale Key Responsibilities
- Complete hand off package and review with assigned CSAP PM
- Partner with the Senior Transition Business Analyst to develop Integrated Conceptual Solution (ICS)
- Proactively identify and mitigate solution based challenges
- Facilitate and lead solution workshops
- Monitor development of IT and operational deliverables
- Proactively identify and resolve deal related issues
- Champion operational design within change requests (CRs)
- Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT)
- Lead Acceptance Test Plan/ Acceptance Test Results (ATP/ATR) activities for Federal Government accounts
- Provide solution support during warranty period
Critical Qualifications
- 5+ years of experience in pre sale design and post sale delivery
- Bachelor’s degree Engineering, Computer Science or equivalent experience
- Government of Canada Secret Security Clearance
- Problem Solving Skills & Analysis
- Business Analysis and operational experience
- A broad understanding of BBMs Products & Services
- Exceptional communication skills
- Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security
Preferred Qualifications
- Ability to network and collaborate as liaison
- Positive team player able to work effectively at all levels
- Strong leadership abilities
- Knowledge and certifications on ITIL is an asset
- Adequate knowledge of French is required for positions in Quebec
Additional Information
- Position Type: Management
- Job Status: Regular Full Time
- Work Arrangement: Hybrid
- Application Deadline: 07/13/2026
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