Senior Consultant, Delivery & Service Design
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Key skills for this role
About the Role
Bell is seeking a Senior Consultant for Delivery & Service Design to support Public Sector solutions. The role involves pre-sales solution design and post-sales delivery, collaborating with stakeholders to define non-standard solutions and ensure successful implementation.
Key Skills for This Role
Responsibilities
- Collaborate closely with pre sales deal teams to support solution design
- Scrub RFP and derive results within Traceability Matrix to provide solution requirements
- Develop non standard solution requirements with perceived impacted stakeholders and conceptual OPS models
- Assess non standard solution requirements with impacted brokers to acquire costs and delivery timelines
- Review solution costs to confirm they satisfy requirements and challenge costs where applicable
- Acquire approvals from all applicable CP4 leaders on solution
- Complete hand off package and review with assigned CSAP PM upon acquiring signed contract
- Partner with Senior Transition Business Analyst to develop and present an Integrated Conceptual Solution (ICS)
- Proactively identify and mitigate solution based challenges and support impacted team
- Facilitate and lead solution workshops
- Monitor development of IT and operational deliverables and facilitate resolution of roadblocks
- Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) to maintain solution integrity
Requirements
- 5+ years of experience in pre sale design and post sale delivery
- Bachelor's degree in Engineering, Computer Science or equivalent experience
- Government of Canada Secret Security Clearance
- Problem solving skills and analysis
- Business analysis and operational experience
- Broad understanding of BBM's Products & Services
- Exceptional communication skills
- Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security
- Ability to network and collaborate as liaison
- Positive team player able to work effectively at all levels
- Strong leadership abilities
- Knowledge and certifications on ITIL is an asset
Full Job Posting
Summary
- As part of the Service Design & Transformation team, the Service Design Transition Architect (SDTA) plays a key role in supporting Public Sector solutions by being involved in both the solution design and delivery phases.
- The SDTA’s primary focus is to engulf themselves in the pre sale deal process and post sale delivery process following SDTA best practices.
Pre Sales Key Responsibilities
- Collaborate closely with pre sales deal teams.
- Support pre sale deal team with championing collaboration with key stakeholders in defining a solution that meets non standard requirements.
- Scrub RFP and derive results within Traceability Matrix to help provide solution requirements (People, Process, Tools) and impacted stakeholders.
- Inventory any questions with deal team and/or customer to acquire clarification prior to shaping solution.
- Review any AGB initiatives or NPIs associated with products to determine whether they will satisfy any required requirements.
- Develop non standard solution requirements with perceived impacted stakeholders and conceptual OPS models for Service Assurance, Service Provisioning, and Billing.
- Review solution with impacted stakeholders to ensure alignment prior to assessment (including PBR).
- Assess non standard solution requirements with impacted brokers to acquire costs and delivery timelines.
- Review solution costs to confirm they satisfy requirements and challenge costs where applicable.
- Provide input into assumptions, dependencies, and risks associated with solution and EIRC information.
- Acquire approvals from all applicable CP4 leaders on solution.
- Review solution components with Service Design & Transition leadership prior to EIRC. Contribute to SOX when and where applicable.
Post Sale Key Responsibilities
- Upon acquiring signed contract, complete hand off package and review with assigned CSAP PM and acquire alignment.
- Partner with the Senior Transition Business Analyst to develop and present an Integrated Conceptual Solution (ICS).
- Proactively identify and mitigate solution based challenges and support impacted team.
- Facilitate and lead solution workshops.
- Monitors development of the IT and operational deliverables, and facilitates resolution of roadblocks (when applicable).
- Keeps abreast of internal business capacities, system and products.
- Proactively identifies and resolves deal related issues and escalates when required.
- Champion operational design within change requests (CRs) to ensure changes are aligned to overall solution.
- Support User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) to maintain solution integrity.
- Federal Government accounts: lead Acceptance Test Plan/ Acceptance Test Results (ATP/ATR) activities with internal and external (client) stakeholders.
- Provide solution support during warranty period.
Critical Qualifications
- 5+ years of experience in pre sale design and post sale delivery.
- Bachelor’s degree Engineering, Computer Science or equivalent experience.
- Government of Canada Secret Security Clearance.
- Problem Solving Skills & Analysis.
- Business Analysis and operational experience.
- A broad understanding of BBMs Products & Services.
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization and with customers; this includes written and verbal communications as well as visualizations.
- Knowledge and experience in domains such as service provisioning, customer service, service assurance, workforce management, change management, billing, reporting, process automation, monitoring tools, service levels and security.
Preferred Qualifications
- The ability to network and collaborate as liaison conveying information needs of the business to the development teams.
- Positive team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.
- Strong leadership abilities.
- Knowledge and certifications on ITIL is an asset.
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada.
Additional Information
- Position Type: Management.
- Job Status: Regular Full Time.
- Work Arrangement: Hybrid.
- Application Deadline: 07/13/2026.
- For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.
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