Senior Cargo Operations Agent - Riyadh
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Key skills for this role
About the Role
Qatar Airways is recruiting a Senior Cargo Operations Agent in Riyadh to provide cargo operations and customer service, liaise with ground handling agents, and ensure compliance with safety regulations.
Key Skills for This Role
Responsibilities
- Provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo
- Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets
- Liaise with Local Ground Handling Agents and Head office Cargo Department to ensure high quality service
- Oversee GHA routines to ensure smooth running of operational activities
- Support import Customers for clearance of their cargo
- Flight planning with maximum utilization of Flight Capacity, Control and Operation Export & Import
- Coordinate with customers and Cargo Claims representatives for handling discrepancies
- Disseminate cargo related information to customers regarding customs, governmental and health authorities rules
- Ensure notifications are sent on Cargo Arrival Information to freight forwarders/agents/direct customers
Requirements
- Relevant Vocational, Tertiary or Trade qualification
- Minimum 3 years of relevant experience
- Understanding of Cargo Operations/ Acceptance/ Office (admin)/ Warehouse/ Ramp/ Cargo Procedures export and import
- Command of English language
Full Job Posting
About the Role
- The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full compliance at all times wi
Accountabilities
- Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets.
- Liaising with Local Ground Handling Agents and with Head office Cargo Department to ensure/ enhance a high quality service provided by QR both import and export.
- To oversee the GHA routines in order to pursue smooth running of operational activities.
- Support import Customers for clearance of their cargo.
- Liaising with HQ DOH and/or origin stations for necessary support.
- Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export & Import. Maintain a close coordination between QR Space control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization
- Coordination with customers/ Cargo Claims representatives at Head Office, handling of discrepancies at stations and in all Administrative Issues related to stations.
- To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
- Ensure that notifications are sent officially on Cargo Arrival Information, to Freight forwarders/ agents/ direct customers to ensure the Cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.
Qualifications
- Relevant Vocational, Tertiary or Trade qualification with minimum 3 years of relevant experience.
- Understanding of Cargo Operations/ Acceptance/ Office (admin)/ Warehouse/ Ramp/ Cargo Procedures export and import.
- Knowledge in Cargo Sales will be an added advantage.
- Command of English language.
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