Senior Cargo Operations Agent - Jeddah
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Key skills for this role
About the Role
Qatar Airways is recruiting a Senior Cargo Operations Agent for Jeddah to manage cargo operations, customer service, and coordination with ground handling agents. The role requires 3+ years of relevant experience and knowledge of cargo procedures.
Key Skills for This Role
Responsibilities
- Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets
- Liaise with Local Ground Handling Agents and Head office Cargo Department to ensure high quality service for import and export
- Oversee GHA routines to ensure smooth running of operational activities
- Support import Customers for clearance of their cargo
- Liaise with HQ DOH and/or origin stations for necessary support
- Flight planning with maximum utilization of Flight Capacity, Control and Operation Export & Import
- Coordinate with customers/ Cargo Claims representatives at Head Office, handling of discrepancies at stations
- Disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules
- Ensure notifications are sent officially on Cargo Arrival Information to Freight forwarders/ agents/ direct customers
Requirements
- Relevant Vocational, Tertiary or Trade qualification with minimum 3 years of relevant experience
- Understanding of Cargo Operations/ Acceptance/ Office (admin)/ Warehouse/ Ramp/ Cargo Procedures export and import
- Knowledge in Cargo Sales will be an added advantage
- Command of English language
Full Job Posting
About the Role
- We are recruiting for Senior Cargo Operations Agent for Jeddah, Kingdom of Saudi Arabia.
- The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo.
- Ensure full compliance at all times with all Safety and Security Regulations and procedures as per Host State and Company Requirements.
Accountabilities
- Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets.
- Liaising with Local Ground Handling Agents and with Head office Cargo Department to ensure/ enhance a high quality service provided by QR both import and export.
- To oversee the GHA routines in order to pursue smooth running of operational activities.
- Support import Customers for clearance of their cargo.
- Liaising with HQ DOH and/or origin stations for necessary support.
- Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export & Import.
- Coordination with customers/ Cargo Claims representatives at Head Office, handling of discrepancies at stations and in all Administrative Issues related to stations.
- To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations.
- Ensure that notifications are sent officially on Cargo Arrival Information, to Freight forwarders/ agents/ direct customers.
Qualifications
- Relevant Vocational, Tertiary or Trade qualification with minimum 3 years of relevant experience.
- Understanding of Cargo Operations/ Acceptance/ Office (admin)/ Warehouse/ Ramp/ Cargo Procedures export and import.
- Knowledge in Cargo Sales will be an added advantage.
- Command of English language.
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