Senior Business Analyst - Technical

Role Overview

Website and Digital Experience

• Partner with Marketing, Operations, and IT stakeholders on website improvement initiatives.
• Gather customer, business, content, accessibility, data, and technical requirements.
• Build and prioritize the website backlog and translate objectives into process flows, user journeys, user stories, and acceptance criteria.
• Coordinate design, content, development, integration, testing, rollout, launch communications, and post-launch validation.

Power Platform and Reporting

• Lead analysis for Microsoft Power Apps and Power BI solutions.
• Define application, workflow, data, reporting, security, user role, metric, and success-measure requirements.
• Create or support prototypes, testing, rollout, documentation, and end-user training.
• Use SQL, Excel, and Power BI for analysis, ad hoc reporting, and user support.
• Improve data quality, data definitions, reporting consistency, business rules, KPIs, and data ownership.

Project Management and Coordination

• Lead smaller projects or defined workstreams from initiation through closeout.
• Create project plans, clarify roles, track milestones, and manage scope, schedules, risks, issues, dependencies, and outcomes.
• Coordinate internal teams, vendors, and business stakeholders and escalate decisions or delivery risks.
• Prepare project updates and manage several priorities while maintaining quality and momentum.

Experience and Education

• Bachelor's degree in Computer Science, Business Administration, Data Science, a related field, or equivalent relevant experience.
• At least 10 years of experience as a Business Analyst or Technical Business Analyst supporting technology initiatives.
• Experience delivering customer-facing website or digital experience initiatives with Marketing and technical teams.
• Experience leading smaller projects or workstreams and coordinating cross-functional delivery.

Technical and Analysis Skills

• Strong knowledge of requirements elicitation, process modelling, stakeholder analysis, gap analysis, root cause analysis, user journeys, user stories, and acceptance criteria.
• Understanding of website platforms, content-driven experiences, integrations, analytics, accessibility, testing, and release processes.
• Hands-on experience with Microsoft Power Apps and Power BI.
• Advanced SQL skills, including complex queries, joins, and nested queries, plus strong Excel skills.
• Ability to analyze and visualize information from multiple sources and explain findings in plain language.

Project and Personal Skills

• Working knowledge of project planning, scope, scheduling, risk and issue management, dependencies, change management, and status reporting.
• Ability to organize work, facilitate decisions, and align cross-functional teams on priorities, owners, and deadlines.
• Strong communication, facilitation, relationship-building, analytical, problem-solving, and attention-to-detail skills.
• Experience with third-party vendors, consulting partners, Agile teams, Azure DevOps, or the property management industry is an asset.
• Basic understanding of artificial intelligence and emerging technology trends is expected.

Success Measures

Application Notes

• Offers are contingent on satisfactory security background checks, reference checks, and pre-employment physical testing where applicable.