Senior Business Analyst

Job Purpose

Business Analysis and Delivery

• Elicit, analyze, prioritize, document, and validate functional and non-functional requirements through workshops, interviews, discovery sessions, and stakeholder discussions.
• Produce BRDs, FRDs/FSDs, epics, user stories, acceptance criteria, use cases, business rules, RTMs, process flows, data requirements, and integration requirements.
• Perform As-Is/To-Be, gap, impact, and process analyses.
• Support backlog refinement, sprint planning, requirements sign-off, traceability, change control, testing, UAT, release, and implementation.
• Maintain end-to-end requirements traceability from business need through solution design, development, testing, and implementation.

Stakeholder Management

• Manage stakeholders across Commercial, Product, Technology, Architecture, Engineering, UI/UX, Operations, Compliance, Risk, Fraud, Support, QA, and external vendors.
• Facilitate workshops, requirement walkthroughs, solution discussions, validation, and approvals.
• Translate business needs into technical requirements and technical constraints into clear business impacts.
• Manage conflicting requirements, priorities, expectations, dependencies, risks, scope changes, and stakeholder sign-offs.
• Build consensus and influence cross-functional stakeholders without direct authority.

Customer Journey and Technology

• Define requirements for mobile and web channels, customer journeys, operational workflows, reporting, and third-party integrations.
• Collaborate with UI/UX on personas, usability, designs, validation, error handling, accessibility, business rules, and exception scenarios.
• Design and maintain BPMN 2.0 end-to-end processes within the Central Business Process Repository.
• Work with Solution Architects on APIs, microservices, platforms, integrations, security, performance, and scalability requirements.
• Analyze processor, payment scheme, network, partner, and API documentation and convert it into business-ready requirements and process flows.

FinTech, Payments, and Compliance

• Define requirements for wallets, ledgers, balances, transaction lifecycles, physical and virtual cards, card processing, payments, reversals, refunds, reconciliation, and disputes.
• Support onboarding, KYC and KYC refresh, limits, account servicing, and customer support journeys.
• Incorporate CBUAE/SVF, AML/CFT, Consumer Protection, data localization, fraud, dispute management, PCI-DSS, security, and data protection requirements.
• Define data and reporting requirements for commercial dashboards, operational monitoring, reconciliation, management reporting, and audit.
• Support UAT, defect clarification, requirement validation, and business sign-off.

Qualifications and Experience

• At least 5 years of Business Analyst experience.
• Experience across Agile, Waterfall, and/or Hybrid delivery methodologies.
• Strong stakeholder management, facilitation, negotiation, and influencing capability.
• Experience with wallets, card issuing, payment processing, and regulated fintech platforms.
• FinTech, payments, digital banking, wallets, neobanking, or regulated financial services experience is preferred.
• UAE financial services or CBUAE regulatory exposure is preferred.
• Bachelor's degree in Computer Science, Information Systems, Finance, Engineering, Business, or a related discipline.
• CBAP, CCBA, CSPO/PSPO, Agile/Scrum, PMP, BPMN, ISO 27001, or PCI-DSS exposure or certification is advantageous.

Key Skills and Tools

• Requirements elicitation and lifecycle management, stakeholder management, BRD/FRD/FSD, user stories, acceptance criteria, and RTM.
• BPMN 2.0, As-Is/To-Be analysis, gap and impact analysis, customer journey mapping, process modelling, UAT, and change control.
• APIs, microservices, integrations, and solution architecture concepts.
• Hands-on exposure to Jira, Confluence, Azure DevOps, Visio, Lucidchart, Miro, PlantUML, and Mermaid.