Senior AV / Network UC Engineer
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Provide L2/L3 support and troubleshooting for enterprise meeting rooms, video conferencing, AV, and collaboration systems.
- Support Cisco Webex and Microsoft Teams room devices, connectivity, audio/video quality, content sharing, and interoperability.
- Troubleshoot Q-SYS/QSC, Shure, cameras, speakers, amplifiers, displays, video walls, and digital signage.
- Perform room health checks, preventive maintenance, firmware and software upgrades, and post-change validation.
- Troubleshoot AV/UC networking, VLAN/LAN/WLAN, switching, and endpoint connectivity issues.
- Support Cisco CUCM, IP phones, voice gateways, and SBC connectivity.
- Use Webex Control Hub, Teams CQD or Call Analytics, and ThousandEyes for fault isolation and call-quality troubleshooting.
- Manage incidents, service requests, and changes through ITSM tools such as ServiceNow.
- Coordinate with internal teams and vendors and provide on-site support for executive meetings and critical events.
Requirements
- At least 8 years of experience in enterprise AV, video conferencing, collaboration, unified communications, or related technical support.
- Strong hands-on experience with Cisco Webex or room devices, Microsoft Teams, Q-SYS/QSC, enterprise AV systems, and AV networking is preferred.
- Exposure to Shure, Samsung or LG displays, digital signage, Cisco CUCM/Voice, ThousandEyes, and similar platforms is advantageous.
- Equivalent enterprise AV, VC, or UC experience is acceptable when troubleshooting and administration skills transfer.
Workplace
- The source metadata identifies the workplace as onsite.
- The role includes on-site support for executive meetings and business-critical events.
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