Senior Associate Director - Insurance Specialist
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Key skills for this role
About the Role
Standard Chartered is seeking a Senior Associate Director - Insurance Specialist in Dubai to support the insurance sales function. The role involves providing product knowledge, sales support, and coaching to Priority Relationship Managers.
Key Skills for This Role
Responsibilities
- Work collaboratively with Priority RMs teams to deliver expert insurance planning and provide clients with thorough pre sales information
- Engage with potential and existing customers to address complex enquiries, offering well considered insurance solutions
- Conduct in depth analysis of clients' financial situations to identify needs and recommend appropriate insurance products
- Deliver exceptional after sales service, nurturing ongoing customer relationships and generating referral opportunities
- Partner with Priority RMs to optimize sales outcomes and maximize market penetration
- Initiate coaching sessions with RMs focused on developing their insurance product knowledge and sales capabilities
- Rigorously comply with all relevant compliance requirements, including reporting suspicious activity
- Adhere to operational manuals and product policies governing sales procedures
- Vigilantly detect potential suspicions such as fraudulent activities, money laundering, or forgery
Requirements
- Bachelor's degree from an accredited university, preferably in finance, business, or insurance
- Professional certifications in insurance or financial planning will be an advantage
- Demonstrated ability to accurately assess client insurance needs through keen listening and analytical skills
- Strong capability to articulate complex insurance concepts, including life stages, investment linked products, and diverse protection plans
- Proven track record in explaining, recommending, and selling insurance products with a client centric approach
- Exceptional interpersonal and communication skills
- Experience in working collaboratively within financial services teams to meet sales targets
- Solid understanding of regulatory requirements and risk management principles within insurance sales
Full Job Posting
Job Summary
- We are seeking a dedicated Senior Associate Director Insurance Specialist to join our Dubai team, where you will play a pivotal role in supporting the insurance sales function and enhancing the competitive edge of Standard Chartered Bank.
- You will be responsible for delivering in depth product knowledge, providing comprehensive sales and after sales support for insurance products, and collaborating closely with Priority Relationship Managers (RMs) to offer professional insurance planning services.
- This role involves analysing customers' financial circumstances to identify their needs, recommending tailored insurance products and structuring suitable solutions.
Key Responsibilities Business Development and Sales
- Work collaboratively with Priority RMs teams to deliver expert insurance planning and provide clients with thorough pre sales information.
- Engage with potential and existing customers to address complex enquiries, offering well considered insurance solutions.
- Conduct in depth analysis of clients' financial situations to identify needs and recommend appropriate insurance products, ensuring tailored structuring to maximize benefit.
- Deliver exceptional after sales service, nurturing ongoing customer relationships and generating referral opportunities.
- Partner with Priority RMs to optimize sales outcomes and maximize market penetration.
- Initiate coaching sessions with RMs focused on developing their insurance product knowledge and sales capabilities.
Key Responsibilities Risk Management
- Rigorously comply with all relevant compliance requirements, including reporting suspicious activity promptly to the Money Laundering Prevention Officer and line management.
- Adhere to operational manuals and product policies governing sales procedures, ensuring transparency and accountability throughout.
- Maintain high standards in service quality and customer satisfaction, aligning with the bank's commitment to excellence.
Key Responsibilities Governance and Ethics
- Vigilantly detect potential suspicions such as fraudulent activities, money laundering, or forgery, initiating appropriate escalation processes.
Key Responsibilities Regulatory and Business Conduct
- Exhibit exemplary professional behaviour that reflects Standard Chartered's values and Code of Conduct.
- Take ownership of embedding ethical standards, including strict compliance with all applicable laws, regulations, internal guidelines, and the Group Code of Conduct.
- Collaborate effectively to identify, escalate, and resolve matters relating to risk, business conduct, or compliance.
Skills and Experience
- Demonstrated ability to accurately assess client insurance needs through keen listening and analytical skills.
- Strong capability to articulate complex insurance concepts, including life stages, investment linked products, and diverse protection plans such as auto, property, and travel insurance.
- Proven track record in explaining, recommending, and selling insurance products with a client centric approach.
- Exceptional interpersonal and communication skills, fostering trust and confidence among clients and internal teams alike.
- Experience in working collaboratively within financial services teams to meet sales targets and deliver comprehensive financial solutions.
- Solid understanding of regulatory requirements and risk management principles within insurance sales.
Qualifications
- Bachelor's degree from an accredited university, preferably in a relevant field such as finance, business, or insurance.
- Professional certifications in insurance or financial planning will be an advantage.
- Continuous professional development aligned with industry best practices and regulatory standards.
- In depth knowledge of insurance products and market trends is highly desirable.
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