Senior Application Engineer
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Key skills for this role
About the Role
North Oil Company Qatar seeks a Senior Application Engineer to manage a portfolio of 30 complex applications for subsurface business lines. The role requires 7-10 years of oil industry experience with subsurface software solutions and strong IT knowledge.
Key Skills for This Role
Responsibilities
- Serve as the primary business contact for a set of application services of Subsurface business lines, independently managing and maintaining specific applications and systems to ensure optimal service levels
- Provide expert support for software solutions used by Subsurface business lines
- Troubleshoot and resolve software, hardware, and network related issues within designated solutions
- Liaise with software vendors, other business units, and internal Digital Business Solutions teams to support and update designated software solutions
- Ensure seamless integration between Subsurface solutions and other systems
- Lead and coordinate the deployment of new solutions or technological updates for Subsurface business lines
- Collaborate with Digital Business Solutions, business stakeholders, and vendor teams to define and implement effective architectural designs
- Support the testing and rollout of software upgrades and patches
- Ensure that designated software solutions comply with company policies and industry standards
- Create and maintain up to date documentation for all managed software solutions
- Manage contracts and license agreements for software solutions used by Subsurface business lines
- Monitor and report on service availability, license and resource utilization, and the value delivered by managed software solutions
Requirements
- Bachelor’s degree in Computer Science, Petroleum Engineering or related field
- 7 10 years in an oil industry working on Subsurface related software solutions
- Strong knowledge on IT domains (network, systems, applications and databases)
- 7 10 years experience in implementation and maintenance of Petroleum Solutions
- 7 10 years experience as part of an Oil & Gas organization
- Strong leadership and project management capabilities
- Strong problem solving and communication skills
- Ability to work independently and under pressure
- Ability to multitask and support changes
- Fluent in English both spoken & written
- Excellent inter personal skills
Full Job Posting
Job Purpose
- Managing a portfolio of 30 complex applications
- 50+ servers onshore/offshore
- Relation with 30 different vendors to manage the application portfolio
- Managing around 15 daily activities in parallel for the designated Business lines
- Handling around 30 critical service requests per month
Context and Environment
- North Oil Company (NOC) Digital Business Solutions (DBS) supports various office locations as well as onshore and offshore installations.
- The Al Shaheen Oil Field (ALS) involves complex software solutions and control systems that require high availability and reliability to ensure business continuity
- Al Shaheen is a highly complex oil field that heavily relies on customized, real time, mission critical petroleum applications. The company is undergoing a digital transformation, with increasing reliance on digital tools across its operations.
Key Accountabilities
- Establish and maintain professional business relationships with the designated Subsurface business lines (Drilling and Wells, Reservoir and Geosciences), bridging the gap between business and Digital Business Solutions departments.
- Provide technical expert support for software solutions portfolio of the designated Subsurface business lines while ensuring optimal performance, service availability and security levels.
- Identify business needs of the Subsurface business lines and lead implementation of new solutions and improvements for existing tools.
Activities
- Serve as the primary business contact for a set of application services of Subsurface business lines, independently managing and maintaining specific applications and systems to ensure optimal service levels by minimizing unplanned downtime.
- Provide expert support for software solutions used by Subsurface business lines.
- Troubleshoot and resolve software, hardware, and network related issues within designated solutions.
- Liaise with software vendors, other business units, and internal Digital Business Solutions teams to support and update designated software solutions.
- Ensure seamless integration between Subsurface solutions and other systems (e.g., digital data platforms, reporting tools, and business solutions from other departments).
- Lead and coordinate the deployment of new solutions or technological updates for Subsurface business lines, aligning with business needs, company standards, business processes, and best practices.
- Collaborate with Digital Business Solutions, business stakeholders, and vendor teams to define and implement effective architectural designs for new and existing solutions.
- Support the testing and rollout of software upgrades and patches.
- Ensure that designated software solutions comply with company policies and industry standards.
- Create and maintain up to date documentation for all managed software solutions.
- Manage contracts and license agreements for software solutions used by Subsurface business lines.
- Monitor and report on service availability, license and resource utilization, and the value delivered by managed software solutions.
Education
- Bachelor’s degree in Computer Science, Petroleum Engineering or related field.
Experience
- 7 10 years in an oil industry working on Subsurface related software solutions.
- Strong knowledge on IT domains (network, systems, applications and databases).
- 7 10 years experience in implementation and maintenance of Petroleum Solutions.
- 7 10 years experience as part of an Oil & Gas organization.
- Strong leadership and project management capabilities.
- Strong problem solving and communication skills.
- Ability to work independently and under pressure.
- Ability to multitask and support changes.
- Fluent in English both spoken & written.
- Excellent inter personal skills.
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