Senior Analyst, Fraud Insights
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Key skills for this role
About the Role
Payments Canada seeks a Senior Analyst, Fraud Insights to monitor fraud trends, manage threshold alerts, and coordinate escalations. The role involves creating fraud reports, conducting risk reviews for member onboarding, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Manage creation and analysis of periodic and ad hoc fraud reports for the Fraud Insights Team
- Monitor fraud threshold alerts and coordinate timely investigations and escalations
- Support member onboarding by providing fraud risk management guidance, due diligence and service documentation
- Conduct comprehensive fraud risk reviews for payment systems and member participants
- Analyze quantitative and qualitative data to identify emerging fraud trends and pain points
- Develop journey flows and business requirements for fraud monitoring system enhancements
- Manage stakeholder relationships across Industry Relations, Operations, and Risk groups
- Advise Compliance teams on prioritizing actions to align with fraud risk appetite
- Lead development of user tips, tools and guides to facilitate positive user experience
- Provide mentorship and coaching to new and junior team members
Requirements
- Undergraduate degree in Business, Economics or related discipline
- Five to seven years of progressive work experience in fraud analysis, reporting, data analytics, or risk management in the financial sector
- Advanced data skills preparing, organizing, and summarizing large amounts of information
- Proficiency in data manipulation and data visualization techniques
- Experience liaising with internal and external stakeholders at all levels
- Ability to successfully complete background checks (criminal, credit, identity, employment, education)
- Payments fraud knowledge is a strong asset
Full Job Posting
Who we are
- Payments Canada is a public purpose, non profit organization at the center of Canada's payment ecosystem.
- We own and operate payment systems that process hundreds of billions of dollars daily.
- Our values: Inspire trust, build community and enable change.
What we are looking for
- The Senior Analyst, Fraud Insights will be part of the Fraud Services group within the Fraud Insights Team.
- Responsible for ensuring safety and soundness of payments by monitoring and analyzing fraud trends, managing threshold alerts, and coordinating fraud escalations.
- Focus on creation and analysis of fraud reports, and conducting risk reviews supporting member onboarding.
A day in the life
- Manage creation and analysis of periodic and ad hoc fraud reports.
- Monitor fraud threshold alerts and coordinate timely investigations and escalations.
- Support member onboarding with fraud risk management guidance, due diligence and service documentation.
- Conduct comprehensive fraud risk reviews for payment systems and member participants.
- Analyze quantitative and qualitative data to identify emerging fraud trends and pain points.
- Develop journey flows and business requirements for fraud monitoring system enhancements.
- Manage stakeholder relationships across Industry Relations, Operations, and Risk groups.
- Provide regular status updates on ongoing files, action points, etc.
- Support ad hoc tasks and projects as required.
Fraud Risk Management
- Advise Compliance teams on prioritizing actions to help members align with Payments Canada's fraud risk appetite.
- Optimize user experience and journey flows by developing fraud risk sensitive journey flows and advising engineering teams on design adjustments.
- Monitor severe fraud trends and support the Incident response team in addressing emerging risks.
Analysis & Research
- Analyze quantitative and qualitative data to identify pain points, develop journey flows, and create actionable business requirements.
- Own medium to large risks, issues, actions and decisions from meetings.
- Support research teams in gathering information on fraud risks and size of the opportunity / fraud risk exposure.
- Review product designs for user experience and provide feedback to development / engineering teams.
- Collaborate with engineering, Enterprise data warehouse group and operational teams to improve reporting, user flows.
- Lead development of user tips, tools and guides to facilitate positive user experience.
- Analyze and resolve issues and recommend improvements.
Fraud Services Strategy & Business Execution
- Take a lead role in driving forward pre discovery / discovery phase data & reporting initiatives, develop initiative business cases, and submission of corporate planning.
- Liaise with EPMO and resource managers to determine resourcing needs, prepare materials to seek leadership approvals.
- Drive end to end procurement requisition order, act as primary point of contact for procurement of services with vendors.
- Own end to end process of resolving medium size, moderate complexity business issues.
- Take responsibility for fraud due diligence onboarding, data & reporting, making strategic recommendations.
Operational Coordination
- Coordinate stakeholder meetings including senior management and executive sessions: schedule management, agenda planning, meeting materials preparation, and minute taking & distribution.
- Prepare high quality content for internal executive, members, regulators, solution providers engagement.
- Assure structured and traceable document management and tag all documents shared externally.
Relationship Management
- Manage stakeholder interactions proactively by providing prompt responses to email inquiries, requests for meetings.
- Establish and maintain ongoing relationships with internal departments, members, regulators, vendors.
- Engage independently with working level internal and external stakeholders.
Team Enablement
- Assist with establishing product management discipline by drafting appropriate processes, procedures, and workflows.
- Provide mentorship and coaching to new and junior team members.
Technical Competencies
- Advanced data manipulation & visualization skills.
- Excellent presentation development skills.
- Experience in using various product management and delivery tooling an asset.
- Ability to develop user journey flows and write comprehensive descriptions of requirements.
- Business acumen related to the Financial Services and payments industry.
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