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Lead, Financial Crime

Payments Canada
Ottawa, CAN
Temporary
Lead
Hybrid
1 weeks ago
Financial CrimeFraud ManagementProduct ManagementRisk ManagementStakeholder ManagementData Analysis
Free

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Financial CrimeFraud ManagementProduct Management
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Who we are

  • Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians.
  • We are a public purpose, non profit organization situated at the center of Canada’s payment ecosystem.
  • We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.

What we are looking for

  • The Lead, Financial Crime, will be part of the Payments Products team that plays a critical role in advancing Payments Canada’s objective to shape the future of payments and ensure a trusted and secure payment system.
  • The incumbent will own and manage key activities including developing financial crimes roadmaps, coordinating, analyzing and executing on Financial Crimes work packages for the payment rails.

A day in the life

  • Lead as the Product and Business Owner for financial crimes & Fraud Services
  • Provide business owner input into the central fraud services vision, roadmap, requirements and release plan
  • Serve as the subject matter expert and trusted advisor to their Director on all aspects of fraud management
  • Synthesize member, regulator and internal stakeholder’s insights, and translate into problem statements
  • Develop control journey flows, analyze quantitative and qualitative data, develop business requirements
  • Build solid relationships with key stakeholders throughout Payments Canada
  • Manage internal and external interactions proactively
  • Identify and execute on opportunities to improve processes and/or reporting
  • Provide regular status updates on ongoing files
  • Support ad hoc tasks and projects as required

Strategy & Business

  • Support the elaboration of roadmap and development into corporate planning business case for central fraud services
  • Take responsibility for the central fraud services product, making strategic decisions and confidently overseeing the development of the product throughout its life cycle
  • Research and document pre discovery / discovery phase initiative(s) for prioritization to fraud services roadmap
  • Own the end to end process of resolving complex business issues
  • Drive product strategy and big picture thinking with limited direction from senior resources
  • Provide thought leadership and keep current on emerging trends and developments

Analysis & Research

  • Own large to complex risks, issues, actions and implement decisions from meetings
  • Conduct data analysis and produce meaningful insights from research data
  • Develop financial crimes capabilities and user journey flows
  • Analyze industry fraud data, identify emerging fraud trends and concerns
  • Develop options for further research that drive industry change
  • Review product designs for financial crimes support, user experience and provide feedback to development/engineering teams
  • Collaborate with engineering and operational teams to improve user flows
  • Lead development of user tips, tools and guides to facilitate positive user experience
  • Analyze and resolve issues and recommend improvements
  • Develop deep product usage insights to guide the roadmap

Relationship Management

  • Manage stakeholder (member, vendor, regulator, internal cross functional teams) interactions proactively
  • Establish and maintain ongoing relationships with internal departments, members, regulators, vendors
  • Engage independently with internal stakeholders (working level and executives), members, regulators, solution providers, and third party collaborators
  • Manage vendor relationships and support compliance to Service Level Agreements

Leadership

  • Establish product management discipline by providing thought leadership and drafting appropriate processes, procedures, and workflows
  • Mentor and assist junior resources within the Product Management team
  • Provide thought leadership and keep current on emerging trends

What you need to be successful

  • Undergraduate degree in Business, Economics, Math or related discipline
  • Minimum of seven (7) to ten (10) years of progressive work experience in financial crimes, fraud management, risk management, and/or business analysis preferably in the financial sector
  • Experience in Product Development and Product Management disciplines, including Stage Gate is a preferred asset
  • Knowledge of payments and financial crime / anti money laundering is considered an asset
  • Knowledge of anti money laundering detection and investigations is an asset
  • Ability to effectively bridge cross functional teams, and vendor teams to ensure successful delivery of the defined output
  • Ability to solve complex problems requiring cross organization strategy alignment
  • Ability to manage uncertainty and synthesis of available information on fraud experiences
  • Experience with developing and promoting financial crimes strategies
  • Experience showing leadership and managing ambiguity
  • Experience in liaising with internal and external stakeholders at all levels
  • Accreditation or enrollment in a fraud risk management certification including CFE, CRM, CFCI or CAMS

Salary range

  • Our target starting rate for this role is CAD 119,850 with flexibility based on your experience and qualifications.

What's in it for you?

  • Flexible, hybrid (remote/office) environment.
  • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
  • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account.
  • Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
  • 26 weeks of paid maternity and parental leave top up (if eligible)
  • Rewards and recognition program.
  • Access to office gym facilities.
  • Internal and external professional development opportunities.
  • Fun team and organizational events.
  • Monthly all staff forums led by our Executive Leadership Team.

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