Director, Financial Crimes and Insights
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Key skills for this role
About the Role
Payments Canada seeks a Director, Financial Crimes and Insights to lead fraud strategy and insights for Canada's payment systems. You will oversee centralized fraud services, drive program development for initiatives like the Real-time Rail, and serve as a subject matter expert on fraud management.
Key Skills for This Role
Responsibilities
- Lead Fraud program development as the Product Owner, ensuring capabilities are qualified, business cased, elaborated, and implemented.
- Provide Director level input into central fraud services vision, roadmap, requirements, and release plan.
- Serve as subject matter expert and trusted advisor to Senior Leadership on fraud management and financial crimes.
- Synthesize stakeholder insights into problem statements and goal statements for solution identification.
- Develop control journey flows, analyze data, and develop business requirements.
- Build solid relationships with key stakeholders throughout Payments Canada.
- Support development and submission of corporate planning business cases for central fraud services.
- Own end to end process of resolving complex business issues.
- Drive product strategy and big picture thinking with minimal direction.
- Provide thought leadership and stay current on emerging trends and developments.
- Mentor, coach, and elevate performance of team members.
- Manage stakeholder interactions proactively and establish relationships with internal departments, members, regulators, and vendors.
Requirements
- Bachelor's degree in Business, Risk Management, Information Technology, or related discipline
- Minimum 10 years progressive experience in fraud management, financial crimes, or risk management in fintech/financial sector
- Minimum 10 years experience in a people leadership role
- Specialized expertise in payments, AML detection, financial crime, and fraud mitigation tools
- Experience standing up or leading a new team/program (e.g., Fraud Operations)
- Advanced data skills for preparing, organizing, and summarizing large amounts of information
- Proficiency in data manipulation and data visualization techniques
- Experience with end to end product management, preferably with fraud and risk management products
- Ability to bridge cross functional teams and vendor teams
- Knowledge of anti money laundering detection and investigations
- Strong verbal and written communication skills
- Eligibility to complete background checks (criminal, credit, identity, employment, education)
Full Job Posting
Who we are
- Payments Canada is a public purpose, non profit organization at the center of Canada's payment ecosystem, owning and operating payment systems that process hundreds of billions of dollars daily.
What we are looking for
- The Director, Financial Crimes and Insights will lead a Payments Products team, owning the Financial Crimes strategy and Fraud Insights, overseeing centralized fraud services, and driving program development across key initiatives like the Real time Rail (RTR).
Program Governance and Strategic Advisory
- Lead Fraud program development as the Product Owner.
- Provide Director level input into central fraud services vision, roadmap, requirements, and release plan.
- Serve as subject matter expert and trusted advisor to Senior Leadership.
- Synthesize stakeholder insights into problem statements and goal statements.
- Develop control journey flows, analyze data, and develop business requirements.
- Build solid relationships with key stakeholders.
- Proactively manage internal and external interactions.
- Identify and execute opportunities to improve processes and reporting.
- Provide regular status updates.
- Support ad hoc tasks and projects.
Strategy and Business
- Support development and submission of corporate planning business cases for central fraud services.
- Take responsibility for central fraud services product, making strategic decisions and overseeing product development.
- Research and document pre discovery/discovery phase initiatives for prioritization.
- Own end to end process of resolving complex business issues.
- Drive product strategy and big picture thinking.
- Provide thought leadership and stay current on emerging trends.
- Provide strong leadership, mentoring, coaching, and elevating team performance.
- Demonstrate critical reasoning and analytical thinking.
- Display strong business acumen in financial services and payments industry.
Analysis and Research
- Own large, complex risks, issues, actions, and decisions from meetings.
- Conduct data analysis and produce meaningful insights.
- Develop fraud control and user journey flows.
- Analyze industry fraud data and identify emerging fraud trends.
- Review product designs for fraud mitigation and user experience.
- Collaborate with engineering and operational teams to improve user flows.
- Lead development of user tips, tools, and guides.
- Analyze and resolve issues and recommend improvements.
- Develop deep product usage insights to steer roadmap.
Relationship Management
- Manage stakeholder interactions proactively.
- Establish and maintain ongoing relationships with internal departments, members, regulators, and vendors.
- Engage independently with internal stakeholders, members, regulators, solution providers, and third party collaborators.
- Manage vendor relationships and support compliance with SLAs.
Leadership
- Establish product management discipline by drafting processes, procedures, and workflows.
- Champion professional growth and development of the Product Management team.
- Provide thought leadership and stay current on emerging trends.
Technical Competencies
- In depth understanding of fraud and financial crimes mitigation tools, techniques, and end user interactions.
- Excellent presentation development skills.
- Business acumen related to financial services and payments industry.
- Ability to develop user journey flows and write comprehensive requirements.
- Highly capable technical acumen with experience in digital, payment, and financial technologies.
- Experience using various product management and delivery tools.
Personal Competencies
- Critical reasoning and analytical thinking.
- High degree of self direction.
- Excellent verbal and written communication skills.
- Ability to build effective working relationships across internal and external stakeholders.
- Demonstrate strategic people leadership.
- Commitment to continuous learning and skills development.
What you need to be successful
- Bachelor's degree in Business, Risk Management, Information Technology, or related discipline.
- Minimum 10 years progressive experience in fraud management, financial crimes, or risk management in fintech/financial sector, including 10 years in people leadership.
- Specialized expertise in payments, AML detection, financial crime, and fraud mitigation tools.
- Experience in successfully standing up or leading a new team/program.
- Advanced data skills preparing, organizing, and summarizing large amounts of information.
- Proficiency in data manipulation and data visualization techniques.
- Experience with end to end product management, preferably with fraud and risk management products.
- Ability to bridge cross functional teams and vendor teams.
- Ability to make complex decisions in the face of ambiguity.
- Experience liaising with internal and external stakeholders at all levels.
- Accreditation or enrollment in CFE, CFCI, and/or CAMS.
- Knowledge of anti money laundering detection and investigations.
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