Senior Account Manager

Role Overview

Client Relationship and Service Delivery

• Build trusted relationships with clients, plan administrators, and key stakeholders through timely and proactive support.
• Own client service issues through resolution, escalate complex matters appropriately, and communicate progress and outcomes.
• Manage competing client priorities with accuracy, professionalism, and care.

Benefits Administration and Support

• Manage eligibility, coverage, claims, billing, enrolments, terminations, beneficiary updates, and general plan administration requests.
• Coordinate with insurance carriers, third-party providers, and internal stakeholders to resolve service issues.
• Support plan implementations, transitions, onboarding, plan changes, annual enrolments, and employee communications.
• Prepare benchmarking reports, benefit summaries, meeting materials, presentations, and communication pieces.
• Review contracts, benefit booklets, policies, and administrative documents for accuracy and alignment with plan provisions.

Team Collaboration and Quality

• Collaborate with consultants, analysts, carriers, and internal service teams to deliver client outcomes.
• Maintain complete and accurate client records, documentation, and account notes.
• Review client-facing deliverables for accuracy, professionalism, and consistency.
• Share knowledge with team members, support junior colleagues, and participate in internal service improvement projects.

Required Qualifications

• 3 to 5 years of experience in group benefits.
• 10 or more years of experience in a client service role.
• Strong working knowledge of group benefits products and carrier processes.
• Strong problem-solving skills and ability to independently manage issues through resolution.
• Excellent written and verbal communication, organizational skills, and attention to detail.
• Ability to manage competing priorities and multiple client deadlines in a fast-paced environment.
• Collaborative team approach and commitment to exceptional client service.

Benefits and Development

• Extended health care and dental benefits are provided.
• The role includes a retirement savings plan with company contributions.
• Health and wellness offerings and mental health programs support employees and their families.
• The company assists with completion of industry designations.
• The employer offers learning opportunities alongside experienced experts.

Compensation

• Base salary is $75,000 to $85,000 annually.
• The stated base salary excludes variable compensation such as annual bonus and commission.
• Actual base salary may vary with market conditions, geography, and job-related factors.

About People Corporation