Senior Account Manager
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Key skills for this role
About the Role
qlub is hiring a Senior Account Manager in Dubai to own relationships with medium to large F&B partners, driving partner success and commercial growth. The role involves negotiating contracts, monitoring performance, and collaborating cross-functionally.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for medium to large F&B partners, developing senior level relationships with decision makers and stakeholders
- Negotiate and manage commercials, contracts, and renewals with key accounts, identifying win win opportunities
- Monitor partner GMV, adoption rates, and customer engagement, creating and executing tailored growth strategies
- Proactively identify and address risks including churn, adoption drops, or competitive threats
- Partner cross functionally with Sales, Product, and Marketing to deliver joint initiatives and provide insights on industry trends
Requirements
- 3–5 years of experience in account management, enterprise client management, or F&B/tech partnerships
- Proven track record of managing medium to large accounts
- Strong commercial acumen with negotiation and contract management experience
- Excellent communication and relationship building skills, including with C level stakeholders
- Analytical mindset with ability to leverage data to drive insights and decisions
- Proficiency with CRM systems, reporting tools, and Google Workspace
- Fluency in English is a must
Full Job Posting
The Role
- As our next Senior Account Manager, you’ll own relationships with some of qlub’s medium to large F&B partners, driving partner success by managing standalones and multi outlet groups, ensuring performance growth, and acting as a trusted advisor.
- You’ll also play a key role in shaping commercial agreements, identifying joint growth opportunities, and maintaining qlub’s position as a strategic partner to top tier clients.
What You’ll Own
- Serve as the primary point of contact for medium to large F&B partners, developing senior level relationships with decision makers and stakeholders.
- Negotiate and manage commercials, contracts, and renewals with key accounts, identifying win win opportunities that support both qlub’s growth and partner objectives.
- Monitor partner GMV, adoption rates, and customer engagement — creating and executing tailored growth strategies for each partner.
- Proactively identify and address risks including churn, adoption drops, or competitive threats.
- Partner cross functionally with Sales, Product, and Marketing to deliver joint initiatives and provide insights on industry trends to influence the product roadmap.
What You’ll Need
- 3–5 years of experience in account management, enterprise client management, or F&B/tech partnerships.
- Proven track record of managing medium to large accounts.
- Strong commercial acumen with negotiation and contract management experience.
- Excellent communication and relationship building skills, including with C level stakeholders.
- Analytical mindset with the ability to leverage data to drive insights and decisions.
- Proficiency with CRM systems, reporting tools, and Google Workspace.
- Fluency in English is a must.
What We Offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally.
- The opportunity to solve challenging problems in payments, hospitality, and customer experience.
- A fast moving environment where great ideas quickly become reality.
- Close collaboration with experienced operators, builders, and industry experts.
- A chance to leave a visible mark on one of the fastest growing restaurant technology companies globally.
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