Account Executive
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Key skills for this role
About the Role
qlub is hiring an Account Executive to drive growth in account management for restaurant payment solutions. The role requires 1-2 years of experience in account management or F&B/tech operations, strong relationship-building skills, and fluency in English.
Key Skills for This Role
Responsibilities
- Build and maintain strong relationships with partner restaurants within your portfolio
- Serve as the go to point of contact for daily operational support and queries
- Monitor account performance (adoption, transaction volumes, and operational usage)
- Identify and resolve challenges, coordinating with internal teams where required
- Proactively address risks (churn, adoption drop, or competitive threats)
- Educate partners on new features and products to encourage adoption
- Identify upsell opportunities and contribute to retention strategies
- Work with cross functional teams to deliver a seamless partner experience
- Share partner feedback to inform product improvements and process optimizations
Requirements
- 1 2 years of experience in account management, client servicing, or F&B/tech operations
- Strong relationship building and communication skills
- Fluency in English is a must
- Highly organized with strong problem solving abilities
- Comfortable working in a fast paced, dynamic environment
- Proficiency with CRM tools, Google Workspace, Excel and reporting dashboards
Full Job Posting
Why qlub
- qlub removes friction from restaurant payments by allowing guests to scan a QR code and pay in seconds.
- We handle the full payment experience so restaurants can focus on hospitality.
- We are a fast scaling fintech backed by Mastercard, Mubadala, e& and Shorooq, with $72M raised.
What you’ll own
- Build and maintain strong relationships with partner restaurants
- Serve as go to point of contact for daily operational support
- Monitor account performance (adoption, transaction volumes, operational usage)
- Identify and resolve challenges, coordinating with internal teams
- Proactively address risks (churn, adoption drop, competitive threats)
- Educate partners on new features and products
- Identify upsell opportunities and contribute to retention strategies
- Work with cross functional teams (Enablement, Tech, Support, Sales)
- Share partner feedback to inform product improvements
What you’ll need
- 1 2 years of experience in account management, client servicing, or F&B/tech operations
- Strong relationship building and communication skills
- Fluency in English is a must
- Highly organized with strong problem solving abilities
- Comfortable working in a fast paced, dynamic environment
- Proficiency with CRM tools, Google Workspace, Excel and reporting dashboards
What we offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally
- Opportunity to solve challenging problems in payments, hospitality, and customer experience
- Fast moving environment where great ideas quickly become reality
- Close collaboration with experienced operators, builders, and industry experts
- Chance to leave a visible mark on one of the fastest growing restaurant technology companies globally
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