Operations Executive
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Key skills for this role
About the Role
Qlub, a fast-scaling fintech backed by Mastercard and Mubadala, seeks an Operations Executive to drive partner success by onboarding restaurants, training staff, and driving adoption of their frictionless payment solutions.
Key Skills for This Role
Responsibilities
- Support the full onboarding journey of new restaurant partners, including account setup and system configurations
- Coordinate with cross functional teams (Sales, Tech, Content, Procurement, Account Management) to ensure seamless go live experience
- Conduct in person and remote training sessions for restaurant staff to ensure smooth adoption of Qlub's solutions
- Monitor partner performance metrics, including QR adoption rates and transaction trends, to identify opportunities and issues
- Troubleshoot operational and technical challenges in collaboration with Account Management, Customer Support, and Tech teams
- Conduct regular restaurant visits and operational checks to ensure teams remain confident and effective in using Qlub solutions
- Gather feedback from restaurant partners and frontline staff to improve processes and partner experience
Requirements
- Valid driving license and access to a car
- 0–2 years of experience in customer onboarding, account management, training, customer success, or similar client facing role
- Proven ability to deliver training sessions and engage diverse audiences effectively
- Strong communication, presentation, and relationship building skills
- Problem solving mindset with ability to troubleshoot and coordinate solutions quickly
- Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
- Fluency in English is a must
- Comfortable working in a fast paced, evolving environment
Full Job Posting
Why qlub
- The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.
- From Pay at Table and Digital Menus to Order and Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality.
- We're a fast scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year.
The role
- qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Executive, you'll help drive our growth in Partner Success building, shipping, and delivering results from day one.
- You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. You'll also play a key role in ensuring new restaurant partners have a smooth onboarding journey and that existing partners maximize their adoption of Qlub solutions.
What You'll Be Doing
- Support the full onboarding journey of new restaurant partners, including account setup and system configurations when required
- Coordinate with cross functional teams, including Sales, Tech, Content, Procurement, and Account Management, to ensure a seamless go live experience
- Ensure all onboarding activities are completed accurately and on time to facilitate successful launches
- Conduct in person and remote training sessions for restaurant staff to ensure smooth adoption of Qlub's solutions
- Organize and deliver retraining sessions when needed to address knowledge gaps and reinforce best practices
- Act as a trusted advisor for restaurant teams, helping them maximize the value of Qlub's products and features
- Monitor partner performance metrics, including QR adoption rates and transaction trends, to proactively identify opportunities and potential issues
- Troubleshoot operational and technical challenges in collaboration with Account Management, Customer Support, and Tech teams
- Implement corrective actions and provide ongoing enablement to drive long term adoption and engagement
- Conduct regular restaurant visits and operational checks to ensure teams remain confident and effective in using Qlub solutions
- Partner closely with Account Managers to share insights on partner performance and ensure timely communication with key stakeholders
- Gather feedback from restaurant partners and frontline staff to continuously improve processes, training materials, and the overall partner experience
What You’ll Own
- Own the end to end onboarding process for new restaurant partners, ensuring a seamless setup experience and building strong partner relationships from day one
- Drive adoption and engagement for newly onboarded partners, achieving and maintaining a target Qlub adoption rate of 45% across assigned accounts
- Monitor and manage the performance of existing partner outlets, proactively identifying opportunities to improve adoption, engagement, and overall partner success
What You'll Need
- A valid driving license and access to a car are required
- 0–2 years of experience in customer onboarding, account management, training, customer success, or a similar client facing role
- Proven ability to deliver training sessions and engage diverse audiences effectively
- Strong communication, presentation, and relationship building skills
- A problem solving mindset with the ability to troubleshoot issues and coordinate solutions quickly across multiple stakeholders
- Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
- Fluency in English is a must
- Comfortable working in a fast paced, evolving environment where priorities can shift quickly
Nice to have
- Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
- Fluency in Arabic is a plus
What We Offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally
- The opportunity to solve challenging problems in payments, hospitality, and customer experience
- A fast moving environment where great ideas quickly become reality
- Close collaboration with experienced operators, builders, and industry experts
- A chance to leave a visible mark on one of the fastest growing restaurant technology companies globally
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