Security Consultant - UAE National
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of Client's customers.
Key Skills for This Role
Full Job Posting
Overview
- We looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of Client's customers.
- The Engineer will receive requests by Email and Calls and handle those according to Client's support workflow including:
- Internal and external escalation
- Continuous communication with the customer on tickets, projects etc
- When required, engineer will be required to work at resident engineer at customer site
- Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets
- Follow-up on any escalations in time
- When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties
Responsibilities
- Job requirements
- Perform ticket checks continuously
- Apply escalation matrix activities accurately
- Keep ticket-system up to date on a daily basis
- Flexible to work after office hours on critical incidents
- Co-ordinate RMA cases
- Interaction and communication with vendor support organizations and engineers
- Keep track of Client's Engineers activities in cases
- Interaction and communication with customers for support related issues
- Operation and support of the internal IT infrastructure
- Conducting regular health checks
- Development and documentation of the internal IT infrastructure
• Providing 24x7 Support
- Based on job requirements, will need to be a Resident Engineer working on site
Qualifications And Skills
- Bachelor's degree in information security or IT-related matter or equivalent experience
- Deep understanding of technical relations in a complex environment
- An advantage to have experience and the highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantec/Broadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution
- Excellent and accent-free communication skills in English (Arabic an advantage)
- Proper and structured documentation and diagramming
- Excellent organizational skills in enterprise support
- Understanding of information security concepts and related technology
- Strong background and experience in TCP/IP networking of large-scale organizations
- Flexible work approach, based on the job requirements
- Being able to identify new work areas and to set new goals for themselves
- Excellent communication and training skills
- Outstanding customer handling, friendly and goal oriented
- Ability to communicate / translate to Customer-level
Benefits
- Health insurance with one of the leading global providers for medical insurance
- Career progression and growth through challenging projects and work
- Employee engagement and wellness campaigns activities throughout the year
- Excellent learning and development opportunities
- Inclusive and diverse working environment
- Flexible/hybrid working environment
- Open door policy
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Global Software Solutions Group
Sr. Oracle EBS Techno-Functional Consultant (Finance & HR)
Dubai, UAE
Global Software Solutions Group seeks an experienced Oracle EBS Techno-Functional Consultant with strong expertise in Oracle ERP Finance and HR modules. The role involves designing, developing, and supporting Oracle EBS
Finacle Application Support Lead - Core Banking
Dubai, UAE
Global Software Solutions Group is looking for an experienced Finacle Application Support Lead to manage production support for Finacle Core Banking platforms in Dubai. The role requires strong Finacle technical knowledg
Associate Project Manager - IT Delivery (Banking)
Dubai, UAE
Global Software Solutions Group seeks a motivated Associate Project Manager to support technology and digital transformation initiatives in a banking environment. The role involves managing end-to-end IT project delivery
Senior Project Analyst - (Banking)
Dubai, UAE
Global Software Solutions Group seeks an experienced Senior Project Analyst / PMO Analyst to support technology and business transformation initiatives. The role involves project management, PMO governance, reporting, st
Application Support Specialist - Open Finance & APIs
Dubai, UAE
Global Software Solutions Group seeks a proactive Application Support Specialist with hands-on experience in Open Finance/Open Banking APIs to support business-critical applications in Dubai. The role involves monitoring
HR Manager - IT Staffing
Dubai, UAE
Global Software Solutions Group is seeking an HR Manager to lead the HR function, overseeing policy, compliance, employee relations, and workforce planning for internal staff and client-deployed resources. The role requi
HR Manager - UAE National
Dubai, UAE
Global Software Solutions Group seeks an HR Manager to lead the HR function, overseeing policy, compliance, employee relations, and workforce planning. This UAE national role requires 5-8 years of HR experience, strong k
Senior DevOps Engineer (OpenShift)
Dubai, UAE
Global Software Solutions Group seeks an experienced Senior DevOps Engineer with strong expertise in OpenShift, Kubernetes, and CI/CD to support large-scale Business Platforms & Payments initiatives. The role involves de
Sr. Oracle EBS Techno-Functional Consultant (Finance & HR)
Dubai, UAE
Finacle Application Support Lead - Core Banking
Dubai, UAE
Associate Project Manager - IT Delivery (Banking)
Dubai, UAE
Senior Project Analyst - (Banking)
Dubai, UAE
Application Support Specialist - Open Finance & APIs
Dubai, UAE
HR Manager - IT Staffing
Dubai, UAE
HR Manager - UAE National
Dubai, UAE
Senior DevOps Engineer (OpenShift)
Dubai, UAE