Application Support Specialist - Open Finance & APIs

Global Software Solutions Group

Dubai, UAE

Full Time

Mid

Onsite

2 days ago

REST APIsJSONOAuth 2.0JWTPostmanSwagger

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REST APIsJSONOAuth 2.0

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About the Role

Global Software Solutions Group seeks a proactive Application Support Specialist with hands-on experience in Open Finance/Open Banking APIs to support business-critical applications in Dubai.

Key Skills for This Role

REST APIsJSONOAuth 2.0JWTPostmanSwagger

Responsibilities

Provide Level 2/Application Support for business critical applications
Monitor, troubleshoot, and resolve application and API related incidents
Support Open Finance/Open Banking API integrations and third party connectivity
Investigate production issues using application logs, API responses, and monitoring tools
Analyze API requests/responses using tools such as Postman or Swagger
Work closely with development, infrastructure, and business teams to resolve technical issues
Perform root cause analysis (RCA) and implement preventive measures
Monitor application performance and ensure system availability in line with SLAs
Support application deployments, releases, and production changes
Maintain incident documentation, knowledge base articles, and operational procedures
Coordinate with external vendors and partners for issue resolution when required
Participate in on call support and production support activities as needed

Requirements

3 5 years of experience in Application Support, Production Support, or API Support
Hands on experience supporting Open Finance/Open Banking platforms or API driven applications
Strong understanding of REST APIs, JSON, HTTP methods, authentication (OAuth 2.0, JWT), and API lifecycle
Experience with API testing tools such as Postman and Swagger/OpenAPI
Good knowledge of SQL for data validation and troubleshooting
Familiarity with Linux/Unix commands for log analysis
Experience monitoring application logs and resolving production incidents
Understanding of API gateways and integration concepts
Strong analytical, troubleshooting, and problem solving skills
Excellent communication and stakeholder management skills
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Willing to work onsite in Dubai

Full Job Posting

Overview

We are looking for a proactive and technically skilled Application Support Specialist with hands on experience in Open Finance/Open Banking APIs to join our client's technology team in Dubai.
The ideal candidate will be responsible for supporting business critical applications, monitoring API integrations, troubleshooting production issues, and ensuring the smooth operation of Open Finance solutions within the insurance ecosystem.
The role requires strong analytical and troubleshooting skills, experience working with REST APIs, and the ability to collaborate with cross functional teams to resolve incidents and maintain high service availability.

Key Responsibilities

Provide Level 2/Application Support for business critical applications
Monitor, troubleshoot, and resolve application and API related incidents
Support Open Finance/Open Banking API integrations and third party connectivity
Investigate production issues using application logs, API responses, and monitoring tools
Analyze API requests/responses using tools such as Postman or Swagger
Work closely with development, infrastructure, and business teams to resolve technical issues
Perform root cause analysis (RCA) and implement preventive measures
Monitor application performance and ensure system availability in line with SLAs
Support application deployments, releases, and production changes
Maintain incident documentation, knowledge base articles, and operational procedures
Coordinate with external vendors and partners for issue resolution when required
Participate in on call support and production support activities as needed

Required Skills & Experience

3 5 years of experience in Application Support, Production Support, or API Support
Hands on experience supporting Open Finance/Open Banking platforms or API driven applications
Strong understanding of REST APIs, JSON, HTTP methods, authentication (OAuth 2.0, JWT), and API lifecycle
Experience with API testing tools such as Postman and Swagger/OpenAPI
Good knowledge of SQL for data validation and troubleshooting
Familiarity with Linux/Unix commands for log analysis
Experience monitoring application logs and resolving production incidents
Understanding of API gateways and integration concepts
Strong analytical, troubleshooting, and problem solving skills
Excellent communication and stakeholder management skills

Preferred Skills

Experience in the Insurance, Banking, FinTech, or Financial Services domain
Knowledge of Open Finance/Open Banking standards and ecosystem
Familiarity with monitoring tools such as Splunk, ELK, Grafana, Dynatrace, or AppDynamics
Experience working in ITIL based support environments
Exposure to cloud platforms (AWS, Azure, or GCP) is an advantage

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Why Join?

Opportunity to work with a leading insurance organization in Dubai
Exposure to modern Open Finance and API driven digital platforms
Collaborative and technology focused work environment
Competitive salary and long term career growth

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