Finacle Application Support Lead - Core Banking

Global Software Solutions Group

Dubai, UAE

Full Time

Lead

Yesterday

Finacle Core BankingProduction SupportIncident ManagementRoot Cause AnalysisITILAgile/Scrum

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Key skills for this role

Finacle Core BankingProduction SupportIncident Management

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About the Role

Global Software Solutions Group is looking for an experienced Finacle Application Support Lead to manage production support for Finacle Core Banking platforms in Dubai. The role requires strong Finacle technical knowledge, incident management, stakeholder coordination, and project delivery experience.

Key Skills for This Role

Finacle Core BankingProduction SupportIncident ManagementRoot Cause AnalysisITILAgile/Scrum

Responsibilities

Provide application support and production ownership for Finacle Core Banking platforms
Monitor, troubleshoot, and resolve application issues, incidents, and service requests within defined SLAs
Perform root cause analysis (RCA) for production issues and implement corrective and preventive actions
Coordinate with business users, technology teams, and external vendors to ensure smooth application operations
Manage incident, problem, and change management processes following ITIL best practices
Support Finacle application configurations, enhancements, upgrades, and production releases
Analyze business requirements and coordinate with development teams for fixes and enhancements
Support integration related issues between Finacle and downstream/upstream banking applications
Prepare application support documentation, knowledge articles, and operational reports
Track application performance, recurring issues, dependencies, and improvement opportunities
Participate in release planning, testing coordination, deployment activities, and post production validation
Manage stakeholder communication and provide regular status updates on incidents, projects, and operational activities

Requirements

Minimum 3+ years of experience in Finacle application support / production support environments
Strong hands on experience with Finacle Core Banking application
Minimum 3 years of experience managing banking technology projects or delivery initiatives
Strong understanding of core banking processes and application workflows
Experience troubleshooting Finacle related incidents and production issues
Experience working with banking applications, integrations, and enterprise systems
Understanding of Finacle modules such as CASA, Loans, Deposits, Payments, Customer Management, Limits and Collaterals

Full Job Posting

Role Overview

We are looking for an experienced Finacle Application Support Lead with strong expertise in Finacle Core Banking application support, production management, and banking technology delivery.
The ideal candidate should have hands on experience supporting Finacle environments, managing incidents, coordinating with business and technical teams, and driving application stability across core banking platforms.
The role requires a strong combination of technical Finacle knowledge, production support capability, stakeholder management skills, and project delivery experience.

Key Responsibilities

Provide application support and production ownership for Finacle Core Banking platforms
Monitor, troubleshoot, and resolve application issues, incidents, and service requests within defined SLAs
Perform root cause analysis (RCA) for production issues and implement corrective and preventive actions
Coordinate with business users, technology teams, and external vendors to ensure smooth application operations
Manage incident, problem, and change management processes following ITIL best practices
Support Finacle application configurations, enhancements, upgrades, and production releases
Analyze business requirements and coordinate with development teams for fixes and enhancements
Support integration related issues between Finacle and downstream/upstream banking applications
Prepare application support documentation, knowledge articles, and operational reports
Track application performance, recurring issues, dependencies, and improvement opportunities
Participate in release planning, testing coordination, deployment activities, and post production validation
Manage stakeholder communication and provide regular status updates on incidents, projects, and operational activities

Required Technical Skills

Strong hands on experience with Finacle Core Banking application
Minimum 3+ years of experience in Finacle application support / production support environments
Strong understanding of core banking processes and application workflows
Experience troubleshooting Finacle related incidents and production issues
Experience working with banking applications, integrations, and enterprise systems
Understanding of Finacle modules such as CASA, Loans, Deposits, Payments, Customer Management, Limits and Collaterals

Project Management Skills

Minimum 3 years of experience managing banking technology projects or delivery initiatives
Experience in project planning, execution, tracking, and stakeholder coordination
Ability to manage timelines, risks, dependencies, and delivery milestones
Experience working with Agile/Scrum methodologies
Ability to coordinate across business teams, technical teams, and vendors

Preferred Technical Exposure

Experience with Finacle customization and configuration
Knowledge of Finacle integrations, APIs, and interfaces
Exposure to application monitoring tools and production support processes
Understanding of database concepts and SQL troubleshooting
Exposure to release management and deployment activities

Required Competencies

Strong analytical and problem solving skills
Excellent communication and stakeholder management abilities
Ability to work under pressure in critical banking production environments
Strong ownership mindset with focus on application stability and service excellence
Ability to manage multiple priorities and coordinate with cross functional teams
Good understanding of banking operations and technology delivery

Preferred Domain Experience

Banking
Core Banking Transformation
Financial Services
Digital Banking Platforms

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