Security Command Centre Manager
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Key skills for this role
About the Role
Emirates Group is looking for a Security Command Centre Manager to oversee daily operations of the Security Command Centre in Dubai. The role involves incident response, stakeholder engagement, SOP development, crisis management, and team leadership.
Key Skills for This Role
Responsibilities
- Manage day to day command centre operations and incident response, ensuring timely resolution of enquiries and effective communication
- Lead operational engagement with internal and external stakeholders, including regulators, airport authorities, and key partners
- Oversee the development and upkeep of SOPs, processes, and work instructions
- Facilitate security and command centre projects, ensuring scope, schedule, budget, and benefits are delivered
- Take charge of crisis management and emergency response planning, coordinating training exercises and drills
- Ensure effective collection, analysis, and dissemination of security data and intelligence
- Lead, coach, and develop the team (workforce planning, rosters, objectives, performance reviews, skills development)
Requirements
- Degree or Honours (12+3 or equivalent)
- Minimum of 8+ years of Security experience
- ICAO AVSEC Professional Manager certification (or equivalent) or at least 8 years of relevant experience in military, security, police, or comparable fields
- Knowledge of ICAO, IATA, GCAA, TSA, and GDPR standards
- Strong understanding of aviation security standards (Annex 17, Doc 8973, Doc 9811), GDPR, ICAO, IATA, GCAA, TSA, and risk management frameworks
- Skilled in threat assessment and crisis decision making
- Strong interpersonal abilities to engage regulators, law enforcement, and internal teams
- Familiar with security systems, document fraud detection, and digital compliance tools
Full Job Posting
Job Purpose
- Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group.
- As a Security Command Centre Manager Emiratisation in the Group Security team, you will oversee the daily operations of the Security Command Centre, ensuring smooth workflows, timely incident response, effective communication, and execution of procedures.
In this role you will
- Manage day to day command centre operations and incident response, ensuring timely resolution of enquiries, effective communication, and implementation of corrective actions within agreed SLAs to reduce future risks.
- Lead operational engagement with internal and external stakeholders, including regulators, airport authorities, and key partners, to ensure effective communication, policy alignment, and consistent operational standards.
- Oversee the development and upkeep of SOPs, processes, and work instructions, ensuring they remain accurate, accessible, compliant, and audit ready.
- Facilitate security and command centre projects, ensuring scope, schedule, budget, and benefits are delivered while managing risks, dependencies, and change controls.
- Take charge of crises management and emergency response planning, coordinating training exercise and drills to ensure readiness and resilience in handling unforeseen events.
- Ensure the effective collection, analysis, and dissemination of security data and intelligence by directing and monitoring team activities.
- Lead, coach, and develop the team (workforce planning, rosters, objectives, performance reviews, skills development, succession etc.), provide a culture of accountability, service excellence, and continuous improvement.
Qualification
- Hold a Degree or Honours (12+3 or equivalent).
- Have a minimum of 8+ years of Security experience.
- Possess an ICAO AVSEC Professional Manager certification (or equivalent), or at least 8 years of relevant experience in the military, security, police, or comparable fields involving security operations responsibility.
- Have knowledge of ICAO, IATA, GCAA, TSA, and GDPR standards.
- Demonstrate a strong understanding of aviation security standards (Annex 17, Doc 8973, Doc 9811), GDPR, ICAO, IATA, GCAA, TSA, and risk management frameworks.
- Be skilled in threat assessment and crisis decision‑making, with strong interpersonal abilities to engage regulators, law enforcement, and internal teams.
- Be familiar with security systems, document fraud detection, and digital compliance tools.
Salary & benefits
- Join us in a management role and enjoy an attractive tax free salary.
- On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.
- That’s on top of transport benefits, life insurance and more.
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