Business Support Manager
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Key skills for this role
About the Role
dnata seeks a Business Support Manager for Operational Excellence to lead business process improvements across assigned areas. The role involves driving efficiency, cost savings, and cross-functional projects.
Key Skills for This Role
Responsibilities
- Lead business process improvement initiatives, aligning operations with industry best practices
- Identify and deliver cost saving, productivity, and operational efficiency opportunities
- Drive cross functional strategic improvement projects
- Plan, coordinate, and monitor business improvement programmes
- Partner with business leaders to identify improvement opportunities and facilitate workshops
- Develop, maintain, and oversee project plans, business cases, and recommendations
- Build understanding of end to end business processes and provide guidance
- Engage and influence key stakeholders to drive corporate initiatives
- Review, redesign, and implement business processes
- Conduct process audits to validate implementation
- Support change management activities across dnata Catering & Retail's global businesses
Requirements
- Bachelor's degree
- 8+ years’ experience in In Flight Catering
- Willingness to travel globally up to 60% of the time
- Strong knowledge of business process improvement and continuous improvement methodologies
- Proven project and programme management experience
- Demonstrated experience leading process improvement and business transformation projects
Full Job Posting
Job Purpose
- dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services.
- As a Business Support Manager Operational Excellence, you will identify, develop, implement, and continuously review business process improvements across assigned business areas.
- You will drive operational excellence by enhancing efficiency, improving performance against Key Performance Indicators (KPIs), and delivering projects that support the achievement of strategic and operational objectives.
In this role, you will
- Lead business process improvement initiatives, aligning operations with industry best practices to enhance efficiency, effectiveness, and KPI performance through a data driven approach.
- Identify and deliver cost saving, productivity, and operational efficiency opportunities supported by business analysis and evidence based recommendations.
- Drive cross functional strategic improvement projects, including resource planning, financial analysis, long term planning, and operational optimisation.
- Plan, coordinate, and monitor business improvement programmes, applying best practice methodologies and innovative solutions.
- Partner with business leaders to identify improvement opportunities, facilitate workshops, and ensure delivery of agreed action plans.
- Develop, maintain, and oversee project plans, business cases, and recommendations to support informed decision making and successful project delivery.
- Build a strong understanding of end to end business processes and provide guidance to teams implementing continuous improvement initiatives.
- Engage and influence key stakeholders across the business to drive corporate initiatives, share best practices, and promote cost saving strategies.
- Review, redesign, and implement business processes, ensuring documentation reflects new ways of working and delivers measurable operational benefits.
- Conduct process audits to validate implementation, maximise project benefits, and ensure financial and operational objectives are achieved.
- Support change management activities across dnata Catering & Retail's global businesses to ensure the successful adoption of business transformation initiatives.
Qualification
- Bachelor's degree and 8+ years’ experience in In Flight Catering
- Willingness to travel globally up to 60% of the time.
- Strong knowledge of business process improvement and continuous improvement methodologies.
- Proven project and programme management experience, with the ability to manage multiple concurrent initiatives.
- Demonstrated experience leading process improvement and business transformation projects.
Salary & benefits
- Join us in a management role and enjoy an attractive tax free salary.
- On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.
- That’s on top of transport benefits, life insurance and more.
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