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Satellite SPO Assistant Manager
stc
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Telecommunications EngineeringSatellite Services InfrastructureGEO/MEO/LEO satellite network performance managementPerformance standardsNetwork performance managementPerformance dashboards and reports
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Telecommunications EngineeringSatellite Services InfrastructureGEO/MEO/LEO satellite network performance management
Role Overview
The role holder is responsible for managing and optimizing GEO, MEO, and LEO satellite network performance to ensure service quality, capacity, efficiency, and customer experience.
The role holder establishes performance standards, analyses trends, drives optimization initiatives, and coordinates corrective actions to improve network reliability, utilization, and SLA compliance.
The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.
Key Skills for This Role
Telecommunications EngineeringSatellite Services InfrastructureGEO/MEO/LEO satellite network performance managementPerformance standardsNetwork performance managementPerformance dashboards and reports
Full Job Posting
Job Purpose
The role holder is responsible for managing and optimizing GEO, MEO, and LEO satellite network performance to ensure service quality, capacity, efficiency, and customer experience.
The role holder establishes performance standards, analyses trends, drives optimization initiatives, and coordinates corrective actions to improve network reliability, utilization, and SLA compliance.
The role holder shall carry out his duties in accordance with the stipulated business policies and procedure.
Job Responsibility
- Establish and standardize satellite-enabled network performance management processes across STC Group, including unified KPI/KQI/SLA definitions, measurement methodologies, thresholds, and formula validations to support effective service assurance and optimization.
- Analyze GEO/MEO/LEO network and service performance trends across domains to identify degradations, conduct performance assessments, recommend optimization initiatives, and support long-term service improvement plans.
- Prepare and maintain periodic performance dashboards and reports covering satellite network health, availability, utilization, latency, service quality, and customer experience KPIs, while ensuring vendor/MSP compliance and regulatory (CST) reporting requirements.
- Conduct regular GEO/MEO/LEO network and service performance audits, including KPI/KQI validations, and service quality assessments, to proactively identify customer experience and operational performance gaps.
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