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Satellite NOC & SOC Section Manager
stc
Riyadh, KSA
Full-time
Mid-Senior
Onsite
Discovered 4 weeks ago
End-to-end GEO, MEO, and LEO satellite services governanceIncident and problem managementPreventive maintenanceTechnical investigationsService provider governanceOperational coordination
Free
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End-to-end GEO, MEO, and LEO satellite services governanceIncident and problem managementPreventive maintenance
Role Overview
The role holder is responsible for governing and monitoring end-to-end GEO, MEO, and LEO satellite services to ensure availability, reliability, and operational continuity across space, ground, and customer service domains. The role holder leads monitoring, incident and problem management, preventiv
Key Skills for This Role
End-to-end GEO, MEO, and LEO satellite services governanceIncident and problem managementPreventive maintenanceTechnical investigationsService provider governanceOperational coordination
Full Job Posting
Job Purpose
The role holder is responsible for governing and monitoring end-to-end GEO, MEO, and LEO satellite services to ensure availability, reliability, and operational continuity across space, ground, and customer service domains. The role holder leads monitoring, incident and problem management, preventiv
Job Responsibility
- Establish 24/7 E2E monitoring of GEO/MEO/LEO satellite services (space segment, ground segment, gateways, user terminals, links, and customer services).
- Monitor centralized operational status, orbital assets, satellite health, and service-impacting space events for proactive response.
- Operate fault management platforms for proactive detection, prioritization, and escalation of service-affecting alarms.
- Govern major incident management, coordinating restoration across partners, operators, and stakeholders.
- Coordinate with service providers for daily/weekly/monthly/quarterly operational reviews.
- Act as technical authority for satellite operations, providing governance and guidance across space/ground segments.
- Lead problem management, including root cause analysis and permanent corrective actions.
- Conduct technical investigations for outages/degradations (payloads, transponders, gateways, inter-satellite links, customer platforms).
- Govern change management, ensuring risk assessments, implementation reviews, and post-change validation.
- Perform preventive maintenance via baseline health checks.
- Audit managed service providers for compliance with standards, contracts, and best practices.
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