SAP CRM/CMM Functional Consultant
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Key skills for this role
About the Role
Astek is looking for an experienced SAP CRM/CMM Functional Consultant for a client. You will design, configure, implement, and support SAP S/4HANA Customer Management solutions.
Key Skills for This Role
Responsibilities
- Conduct workshops with business users to gather requirements, analyze CRM/CMM processes, and document functional requirements
- Configure and customize SAP CRM/CMM modules to align with business needs
- Lead SAP CRM implementation activities including middleware setup and data migration
- Integrate CMM with SAP S/4HANA modules (SD, MM, FI), SAP BW, and third party systems
- Develop test scenarios/scripts for CRM/CMM transactions and workflows; support UAT and resolve functional issues
- Create user guides and training materials; deliver training sessions for end users and support teams
- Provide ongoing functional support and maintenance: troubleshooting, enhancements, and coordination of patches/upgrades
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field
- At least 7 years of total experience
- Current hands on SAP CRM experience in implementation, development, or day to day support
- Strong alignment with technical/functional requirements of SAP CRM/CMM
- SAP CRM certification is a plus
- Excellent analytical, problem solving, and communication skills
Full Job Posting
Role Overview
- We are looking for an experienced SAP CRM/CMM Functional Consultant to join one of our clients. You will design, configure, implement, and support SAP S/4HANA Customer Management solutions.
Key Responsibilities
- Conduct workshops with business users to gather requirements, analyze CRM/CMM processes, and document functional requirements.
- Configure and customize SAP CRM/CMM modules to align with business needs (UI components, partner functions, and interaction centers).
- Lead SAP CRM implementation activities including middleware setup and data migration.
- Integrate CMM with SAP S/4HANA modules (SD, MM, FI), SAP BW, and third party systems.
- Develop test scenarios/scripts for CRM/CMM transactions and workflows; support UAT and resolve functional issues.
- Create user guides and training materials; deliver training sessions for end users and support teams.
- Provide ongoing functional support and maintenance: troubleshooting, enhancements, and coordination of patches/upgrades.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- At least 7 years of total experience.
- Current hands on SAP CRM experience in implementation, development, or day to day support (recent practical exposure is required).
- Strong alignment with the technical/functional requirements of SAP CRM/CMM, including CRM processes such as lead to order, service request management, and campaign execution.
- SAP CRM configuration expertise, including middleware and Web UI.
- SAP CRM certification is a plus (e.g., SAP Certified Application Associate – CRM).
- Excellent analytical, problem solving, and communication skills.
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