Desktop Engineer
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Key skills for this role
About the Role
Astek is seeking a Desktop Engineer to provide on-site support for an on-premises environment in Abu Dhabi. The role involves troubleshooting hardware, OS, and application issues, managing endpoint configurations, and ensuring security hygiene.
Key Skills for This Role
Responsibilities
- Provide on site desktop support for incidents, requests, and problem tickets
- Troubleshoot hardware, OS, application, and connectivity issues (e.g., login failures, network access, printers/peripherals)
- Perform user onboarding/offboarding activities, including account access checks and baseline configuration
- Support desktop imaging and standard builds; coordinate software packaging/deployment as required
- Install, update, and validate endpoint software (productivity tools, line of business apps, security agents)
- Manage endpoint configuration baselines (policies, drive mappings, shortcuts, permissions, standard settings)
- Maintain device health through OS updates/patching coordination, configuration checks, and remediation
- Ensure endpoint security hygiene (AV/EDR status, firewall settings, least privilege practices, secure configuration)
- Maintain accurate technical documentation: logs, asset/update records, runbooks, and resolution notes
- Escalate and coordinate with technical teams when issues require higher level support
- Support basic troubleshooting for peripherals and common end user tools (VPN clients, mail/profile setup, browsers)
Requirements
- Solid experience in desktop support or end user computing for on premises environments
- Strong troubleshooting skills across Windows desktop/laptop environments
- Experience with desktop lifecycle activities: onboarding/offboarding, imaging/builds, configuration baselines
- Experience installing and supporting enterprise applications and performing software updates/upgrades
- Knowledge of security fundamentals (patching hygiene, antivirus/EDR awareness, secure configuration)
- Ability to document work clearly and follow operational procedures
- Customer facing communication skills and ability to work effectively with end users
- Must be able to work 100% onsite and be fully dedicated during business hours (Abu Dhabi)
- Able to operate independently with minimal supervision
Full Job Posting
Role Overview
- Seeking a Desktop Engineer to support an on premises environment through hands on operational support and end user device lifecycle maintenance.
- Provide day to day support for desktop technologies, troubleshoot user issues, and help maintain stable and secure operations for the on premises estate.
Key Responsibilities
- Provide on site desktop support for incidents, requests, and problem tickets.
- Troubleshoot hardware, OS, application, and connectivity issues (e.g., login failures, network access, printers/peripherals).
- Perform user onboarding/offboarding activities, including account access checks and baseline configuration.
- Support desktop imaging and standard builds; coordinate software packaging/deployment as required.
- Install, update, and validate endpoint software (productivity tools, line of business apps, security agents).
- Manage endpoint configuration baselines (policies, drive mappings, shortcuts, permissions, standard settings).
- Maintain device health through OS updates/patching coordination, configuration checks, and remediation.
- Ensure endpoint security hygiene (AV/EDR status, firewall settings, least privilege practices, secure configuration).
- Maintain accurate technical documentation: logs, asset/update records, runbooks, and resolution notes.
- Escalate and coordinate with technical teams when issues require higher level support.
- Support basic troubleshooting for peripherals and common end user tools (VPN clients, mail/profile setup, browsers).
Requirements
- Solid experience in desktop support or end user computing for on premises environments.
- Strong troubleshooting skills across Windows desktop/laptop environments.
- Experience with desktop lifecycle activities: onboarding/offboarding, imaging/builds, configuration baselines.
- Experience installing and supporting enterprise applications and performing software updates/upgrades.
- Knowledge of security fundamentals (patching hygiene, antivirus/EDR awareness, secure configuration).
- Ability to document work clearly and follow operational procedures.
- Customer facing communication skills and ability to work effectively with end users.
- Must be able to work 100% onsite and be fully dedicated during business hours (Abu Dhabi).
- Able to operate independently with minimal supervision.
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