SAP Case Management
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Key skills for this role
About the Role
Responsible for implementing and supporting SAP Case Management, requiring strong business process understanding, configuration skills, and integration awareness with third-part.
Key Skills for This Role
Responsibilities
- Implement SAP Case Management and NetWeaver Folder Management during implementation, enhancement, and support assignments
- Gather, analyze, review, and validate business requirements with key business stakeholders and project teams
- Prepare, review, and validate business process documentation and Blueprint / solution design documents
- Configure SAP solutions based on approved business requirements and agreed solution design
- Execute unit testing, system testing, integration testing, and support final user acceptance testing with business teams
- Identify customization and development requirements and communicate them clearly to the technical / ABAP development team
- Support workflow, forms, Fiori, integrations, and API related functional requirements in coordination with technical teams
- Prepare functional specifications, test scripts, issue logs, and user training materials as required
- Deliver key user training and knowledge transfer during the project lifecycle
- Prepare key user manuals and handover documentation for business and support teams
- Monitor assigned scope, deliverables, and timelines to ensure project activities are completed as planned
- Provide post go live support, issue analysis, defect resolution coordination, and continuous improvement recommendations
Requirements
- Experience implementing SAP Case Management and NetWeaver Folder Management
- Ability to gather, analyze, review, and validate business requirements
- Experience preparing business process documentation and solution design documents
- Ability to configure SAP solutions based on approved requirements
- Experience executing unit testing, system testing, integration testing, and supporting UAT
- Ability to identify customization and development requirements and communicate to technical teams
- Experience supporting workflow, forms, Fiori, integrations, and API related functional requirements
- Ability to prepare functional specifications, test scripts, issue logs, and user training materials
- Experience delivering key user training and knowledge transfer
- Ability to provide post go live support and continuous improvement recommendations
Full Job Posting
Job Summary
- The SAP Case Management Functional Consultant is responsible for supporting the implementation, configuration, testing, training, and post go live support of SAP Case Management and related SAP solutions.
- The role requires strong end to end business process understanding, integration awareness with other SAP modules and third party applications, and the ability to translate business requirements into practical SAP functional solutions.
Duties and Responsibilities
- Implement SAP Case Management and NetWeaver Folder Management during implementation, enhancement, and support assignments.
- Gather, analyze, review, and validate business requirements with key business stakeholders and project teams.
- Prepare, review, and validate business process documentation and Blueprint / solution design documents.
- Configure SAP solutions based on approved business requirements and agreed solution design.
- Execute unit testing, system testing, integration testing, and support final user acceptance testing with business teams.
- Identify customization and development requirements and communicate them clearly to the technical / ABAP development team.
- Support workflow, forms, Fiori, integrations, and API related functional requirements in coordination with technical teams.
- Prepare functional specifications, test scripts, issue logs, and user training materials as required.
- Deliver key user training and knowledge transfer during the project lifecycle.
- Prepare key user manuals and handover documentation for business and support teams.
- Monitor assigned scope, deliverables, and timelines to ensure project activities are completed as planned.
- Provide post go live support, issue analysis, defect resolution coordination, and continuous improvement recommendations.
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