Sales Support Executive
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Key skills for this role
About the Role
SPORTLUX is hiring a Sales Support Executive to provide operational, administrative, and coordination support to the Sales team. The role involves order management, customer support, cross-functional coordination, and reporting.
Key Skills for This Role
Responsibilities
- Support the Sales team in processing and tracking sales orders from order entry to delivery
- Coordinate with customers and internal teams on order confirmations, timelines, amendments, and cancellations
- Ensure accuracy of pricing, discounts, MOQ, delivery windows, and contractual terms in sales orders
- Maintain and update customer master data, order masters, and seasonal sales files
- Act as a point of contact for customers on order status, documentation, and operational queries
- Support communication related to collections, deliveries, sell in schedules, and key milestones
- Assist in resolving order discrepancies, shortages, or delivery issues in coordination with relevant teams
- Liaise with Logistics and Supply Chain teams to track production, shipments, and deliveries
- Coordinate with Finance on invoicing, credit notes, payments, and credit limits
- Support Legal / Commercial teams with contract related documentation where required
- Prepare and maintain sales reports, order trackers, delivery status reports, and seasonal summaries
- Support sales forecasting and budget tracking through accurate data consolidation
Requirements
- Strong organizational skills and attention to detail
- Ability to coordinate with multiple internal teams
- Proficiency in data management and reporting
Full Job Posting
Sales Support Executive Job Description
- The Sales Support Executive provides operational, administrative, and coordination support to the Sales team to ensure smooth order execution, accurate sales data, timely customer communication, and effective cross‑functional alignment with Finance, Logistics, Supply Chain, and Marketing.
Key Responsibilities
- Support the Sales team in processing and tracking sales orders from order entry to delivery
- Coordinate with customers and internal teams on order confirmations, timelines, amendments, and cancellations.
- Ensure accuracy of pricing, discounts, MOQ, delivery windows, and contractual terms in sales orders.
- Maintain and update customer master data, order masters, and seasonal sales files.
- Act as a point of contact for customers on order status, documentation, and operational queries.
- Support communication related to collections, deliveries, sell‑in schedules, and key milestones.
- Assist in resolving order discrepancies, shortages, or delivery issues in coordination with relevant teams.
- Liaise with Logistics and Supply Chain teams to track production, shipments, and deliveries.
- Coordinate with Finance on invoicing, credit notes, payments, and credit limits.
- Support Legal / Commercial teams with contract related documentation where required.
- Prepare and maintain sales reports, order trackers, delivery status reports, and seasonal summaries
- Support sales forecasting and budget tracking through accurate data consolidation
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