Sales Supervisor | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Sales Supervisor to lead showroom sales operations in Riyadh. The role involves managing a team of Sales Executives, driving sales targets, and ensuring a premium customer experience.
Key Skills for This Role
Responsibilities
- Lead daily sales operations through team huddles, target tracking, and activity planning aligned with monthly objectives
- Allocate walk in customers, digital leads, and key accounts based on team workload, performance, and conversion capability
- Coach Sales Executives on product knowledge, sales techniques, customer engagement, and objection handling
- Monitor individual and team performance, ensuring alignment with sales targets and dealership expectations
- Support Sales Executives in handling high value, complex, or sensitive customer negotiations
- Approve discounts, F&I proposals, and trade in valuations within delegated authority levels
- Drive structured second facing on undecided customers to improve closing ratios
- Monitor lead response times, pipeline health, and conversion performance across the team
- Ensure 100% lead capture, accurate data entry, and consistent updates within CRM / DMS systems
- Ensure showroom presentation, vehicle display, and demo fleet readiness meet brand standards
- Handle customer escalations proactively to resolve issues quickly and protect NPS / CSV performance
- Prepare daily, weekly, and monthly performance reports for the Sales Manager
Requirements
- Diploma or Bachelor’s Degree in Business Administration, Marketing, or related discipline
- Minimum 3–6 years of automotive retail sales experience within a franchised dealership environment
- At least 1–2 years of experience in a senior sales, team lead, or supervisory role
- Proven track record of strong personal sales performance prior to moving into leadership
- Experience managing daily showroom operations and coaching sales teams in high volume environments
- Strong proficiency in CRM and Dealer Management Systems (DMS)
- Solid Microsoft Office skills, particularly Excel
- Good understanding of F&I products, financing structures, and trade in valuation processes
- Ability to analyse sales performance metrics and drive improvement actions
- Valid Saudi Arabia driving license
Full Job Posting
Position Summary
- The Sales Supervisor is responsible for leading and managing the day to day showroom sales operations, ensuring a team of Sales Executives consistently achieves unit sales, F&I penetration, and trade in targets.
- The role combines hands on leadership, deal support, and performance coaching to drive pipeline discipline, improve conversion rates, and deliver a consistent brand standard customer experience.
- Acting as the operational leader on the showroom floor, the Sales Supervisor plays a critical role in maximizing team productivity, supporting deal closure, and maintaining sales process compliance.
Key Responsibilities
- Lead daily sales operations through team huddles, target tracking, and activity planning aligned with monthly objectives
- Allocate walk in customers, digital leads, and key accounts based on team workload, performance, and conversion capability
- Coach Sales Executives on product knowledge, sales techniques, customer engagement, and objection handling
- Monitor individual and team performance, ensuring alignment with sales targets and dealership expectations
- Maintain discipline in showroom processes, attendance, and daily activity standards
- Support Sales Executives in handling high value, complex, or sensitive customer negotiations
- Approve discounts, F&I proposals, and trade in valuations within delegated authority levels
- Drive structured second facing on undecided customers to improve closing ratios
- Ensure every deal is structured to maximize profitability while maintaining customer satisfaction
- Monitor lead response times, pipeline health, and conversion performance across the team
- Ensure 100% lead capture, accurate data entry, and consistent updates within CRM / DMS systems
- Identify underperformance early and implement corrective coaching and action plans
Skills
- Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related discipline
- Minimum 3–6 years of automotive retail sales experience within a franchised dealership environment
- At least 1–2 years of experience in a senior sales, team lead, or supervisory role
- Proven track record of strong personal sales performance prior to moving into leadership
- Experience managing daily showroom operations and coaching sales teams in high volume environments
- Strong proficiency in CRM and Dealer Management Systems (DMS) for pipeline management, deal tracking, and reporting
- Solid Microsoft Office skills, particularly Excel for performance tracking and reporting
- Good understanding of F&I products, financing structures, and trade in valuation processes
- Ability to analyse sales performance metrics and drive improvement actions
- Valid Saudi Arabia driving license
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