Sales Operations Manager
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Key skills for this role
Role Overview
This is a senior operational leadership role overseeing sales administration, customer onboarding, transaction management, documentation, compliance, and post-sales support.
The role is based in Abu Dhabi and manages the customer journey from reservation through SPA execution and transaction completion.
Key Skills for This Role
Full Job Posting
Role Overview
This is a senior operational leadership role overseeing sales administration, customer onboarding, transaction management, documentation, compliance, and post-sales support.
The role is based in Abu Dhabi and manages the customer journey from reservation through SPA execution and transaction completion.
Key Responsibilities
- Lead, coach, and develop the Sales Support team and drive a customer-centric culture.
- Oversee reservations, SPA preparation, onboarding, documentation, and transaction completion.
- Ensure compliance with KYC, governance, regulatory, and audit requirements.
- Manage customer requests, amendments, cancellations, refunds, transfers, and complex cases.
- Partner with Sales, Sales Operations, Finance, Legal, Customer Management, Development, and IT.
- Drive process improvements, automation, SOP development, and operational efficiency.
- Oversee Salesforce or CRM data integrity, reporting, KPIs, and transaction management systems.
- Support project launches, sales campaigns, and high-volume sales periods.
- Improve turnaround times, service quality, and the overall customer experience.
What We Are Looking For
- Bachelor’s degree in Business Administration, Marketing, Real Estate, Finance, or a related discipline.
- 10–15 years of relevant experience in sales support, sales operations, sales administration, customer service, or related functions.
- 8–10 years of people management experience leading operational or customer-facing teams.
- Strong experience in real estate development, property, or a related industry is highly preferred.
- Proven expertise in customer transactions, sales documentation, SPA administration, KYC, and compliance.
- Hands-on experience with Salesforce or CRM and transaction management systems.
- Strong analytical, reporting, stakeholder management, and process improvement capabilities.
- Leadership skills focused on team development, governance, and customer experience.
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