Sales Operations Coordinator - Dubai
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Qatar Airways is hiring a Sales Operations Coordinator based in Dubai to execute daily sales operations tasks, support internal sales teams and external trade partners, and facilitate revenue-generating activities.
Key Skills for This Role
Responsibilities
- Execute daily sales operations tasks adhering to Standard Operating Procedures
- Deliver customer friendly communications to external trade partners on QR related matters
- Support sales team in maintaining up to date database of trade partners
- Provide regular reporting on key departmental performance metrics
- Mentor junior colleagues and guide them in maintaining high standards of service delivery
- Handle sales operations activities including Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
- Process Refunds
- Raise Commercial Tool Kit requests in galaxy for sales force
- Maintain Galaxy and Trade portal platforms
- Communicate with customers or QR Account Managers for documentation completion
- Produce reports for relevant markets and share monthly performance reports
- Keep customer profiles updated in Galaxy
Requirements
- Minimum 3 years of job related experience
- Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, or business analysis
- Fluency in English (written and spoken)
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent relationship building and communication skills
- Good knowledge of airline processes and systems (e.g., Amadeus, GDSes) and travel industry
- Problem solving skills, efficiency oriented mindset
- Strong mentoring and coaching skills
- Ability to foster teamwork among team members
Full Job Posting
About the Role
- We are pleased to announce an exciting opportunity with Qatar Airways Commercial Department. We are currently recruiting for the role of Sales Operations Coordinator based in Dubai, United Arab Emirates.
- In this role, you will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five star service for internal sales teams and external trade partners which will facilitate QR revenue generating
Specific Accountabilities
- Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles.
- Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Deliver customer friendly, value added communications to external trade partners on QR related matters such as campaigns, policy changes, fare revisions.
- Support the sales team in maintaining an up to date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Process Refunds.
- Raise Commercial Tool Kit requests in galaxy for sales force.
- Maintenance of Galaxy and Trade portal platforms.
- Communicate with customers or QR Account Managers for documentation completion.
- Produce reports for relevant markets and share monthly performance reports.
Qualifications
- Minimum 3 years of job related experience.
- Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
- Fluency in English (written and spoken).
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general.
- Problem solving skills, efficiency oriented mindset.
- Strong mentoring and coaching skills.
- Ability to foster teamwork among team members.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qatar Airways
Cargo Operations Manager - Riyadh
Riyadh, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Qatar Airways is hiring a Licensed Aircraft Engineer Level II for Borescope Inspection at its Doha facility. The role involves off-wing engine maintenance, borescope inspections, LRU build-up, and module removal/installa
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Business Analyst - IT to manage business requirements and ensure IT solutions meet business objectives. The role involves requirements gathering, analysis, testing, and support. Requires a
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Senior Manager Compliance to lead the development and enhancement of the group's compliance framework, covering ABC, AML, sanctions, and ethics. The role requires 10+ years of experience in
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy, driving member intelligence, analytics, and reporting for the Privilege Club. The role involves developing data products, transla
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy and drive member intelligence, analytics, and reporting for the Privilege Club. The role involves translating complex data into co
Cargo Operations Manager - Riyadh
, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is seeking a Senior Manager Compliance to lead the development and enhancement of the Group's compliance framework, covering Anti-Bribery, AML, Sanctions, and more. The role involves overseeing compliance a
Cargo Operations Manager - Riyadh
Riyadh, KSA
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Manager Loyalty Insights
Doha, QAT
Manager Loyalty Insights
Doha, QAT
Cargo Operations Manager - Riyadh
, KSA
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT