Sales Operations Coordinator - Dubai
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Key skills for this role
About the Role
Qatar Airways seeks a Sales Operations Coordinator based in Dubai to execute daily sales operations tasks, support internal sales teams and external trade partners, and facilitate revenue-generating activities.
Key Skills for This Role
Responsibilities
- Execute daily sales operations tasks adhering to SOPs and QR's global sales operations principles
- Handle sales operations activities including Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
- Deliver customer friendly communications to external trade partners on campaigns, policy changes, fare revisions
- Support sales team in maintaining an up to date database of trade partners and provide regular reporting on key performance metrics
- Mentor junior colleagues and guide them in maintaining high standards of service delivery
- Process Refunds
- Raise Commercial Tool Kit requests in Galaxy for sales force
- Maintain Galaxy and Trade portal platforms
- Communicate with customers or QR Account Managers for documentation completion
- Produce reports for relevant markets and share monthly performance reports
- Keep customer profiles updated in Galaxy
- Upload PLB and corporate contracts in Galaxy
Requirements
- Minimum 3 years of job related experience
- Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, or business analysis
- Fluency in English (written and spoken)
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel)
- Excellent relationship building and communication skills
- Good knowledge of airline processes and systems (e.g., Amadeus, GDSes) and travel industry
- Problem solving skills, efficiency oriented mindset
- Strong mentoring and coaching skills
- Ability to foster teamwork among team members
Full Job Posting
About the Role
- We are recruiting for the role of Sales Operations Coordinator based in Dubai, United Arab Emirates.
- You will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.
- Deliver five star service for internal sales teams and external trade partners to facilitate QR revenue generating sales activities.
Specific Accountabilities
- Adhere closely to Standard Operating Procedures (SoPs) for sales operations functions ensuring alignment to QR’s global sales operations principles.
- Play a leading role in the team for executing sales operations activities including Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Deliver customer friendly, value added communications to external trade partners on QR related matters such as campaigns, policy changes, fare revisions.
- Support the sales team in maintaining an up to date database of trade partners within the region.
- Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Process Refunds.
- Raise Commercial Tool Kit requests in galaxy for sales force.
- Maintenance of Galaxy and Trade portal platforms.
- Communicate with customers or QR Account Managers for documentation completion.
Qualifications
- Minimum 3 years of job related experience.
- Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
- Fluency in English (written and spoken).
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Excellent relationship building and communication skills.
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general.
- Problem solving skills, efficiency oriented mind set.
- Strong mentoring and coaching skills.
- Ability to foster teamwork among team members.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.
- We’ve grown fast, broken records and set trends that others follow.
- We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
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