Sales Manager
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Key skills for this role
About the Role
Mondrian Doha seeks a Sales Manager to solicit new accounts, meet revenue goals, and manage sales activities for the hotel. The role involves outside sales calls, site inspections, and account management.
Key Skills for This Role
Responsibilities
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
- Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments
- Maintain a high profile within trade and professional associates
- Solicit corporate, consortia and leisure accounts directly and jointly with others
- Implement all Sales Action Plans related to their sales area
- Quote and negotiate prices with customer representatives and confirm reservations by letter and contracts
- Manage contracted accounts and set production targets on a quarterly basis
- Attend major travel functions (trade shows, associations) as appropriate
- Plan sales trips under the direct approval of the DOS
- Compile and input market intelligence information to the Sales Information Management system
- Train and develop sales executives and sales coordinators
Requirements
- Experience in hotel sales or related field
- Ability to meet or exceed personal sales solicitation call goals
- Strong interpersonal and communication skills
- Knowledge of market trends and competition
- Ability to train and develop sales executives and coordinators
Full Job Posting
Company Description
- From high octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat.
- With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
How your day looks like
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
- Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts.
- Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases.
- Maintains a high profile within trade and professional associates dealing with their market area/segment(s).
- Interacts with individuals outside the hotel within their sales area including clients, local hotel associations and other members of the local community.
- Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans.
- Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan.
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts.
- Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis.
- Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan.
- When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility.
- Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area.
Additional Duties
- As directed, compile and input market intelligence information to the Sales Information Management system.
- Develop and maintain knowledge of market trends, competition and customers.
- Actively promote and produce sales leads for other sister hotels and for in house sales staff.
- Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition.
- Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients.
- Meets deadlines for assigned tasks.
- Establishes and maintain files on major active accounts within their marketing area/segment(s).
- Establishes and maintains effective employee relations.
- Performs related duties and special projects as assigned.
- Maintains punctuality and good timekeeping and appearance.
- Trains and develops sales executives and sales coordinator and staff reporting to them.
- Preparation and completion of timesheets, Rota’s, holiday schedules, in line with business needs.
Administrative Tasks
- Preparation and completion of Purchase Orders as and when required.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in daily RevMax meeting, pre convention meetings, training and other sales related meetings as required.
- Work with other departments within the hotel to provide quality service to customers.
- Attend local trade shows, community events and industry meetings.
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