Housekeeping Supervisor
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Key skills for this role
About the Role
Mondrian Doha seeks a Housekeeping Supervisor to oversee room attendants and porters, ensuring clean and well-maintained guest rooms and public areas. The role involves supervising staff, inspecting rooms, handling guest requests, and implementing deep cleaning programs.
Key Skills for This Role
Responsibilities
- Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage
- Assign special duties to Room Attendants and House Porters on assigned floors
- Check the computer system throughout the day for an update of room status
- Check and return an allocated number of guest rooms to the standard required by the hotel
- Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked
- Report and log any maintenance defects found in the rooms and assigned areas
- Ensure soft furnishings and décor of rooms are maintained to standard
- Oversee implementation of deep cleaning and replacement
- Check on a daily basis the arrivals, departures and VIP lists
- Check VIP rooms to ensure they are cleaned and maintained to the required standard
- Control and supervise the issue and recording of keys and bleeps to all departmental staff
- Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards
Requirements
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Supervisory experience in a similar position is beneficial
Full Job Posting
Company Description
- From high octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat.
- With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
Job Description
- Under the guidance of the Executive Housekeeper, responsible for assigning and supervising the activities of room attendants, house porters and linen porters.
- Ensure clean, orderly, attractive and well maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors/areas.
- Ensure all staff and guest issues are dealt with effectively and timely.
- Act in the hotel’s interest and as your direct manager’s representative in their absence.
How your day looks like
- Supervise the allocation of work assignments to Room Attendants and Porters.
- Assign special duties to Room Attendants and House Porters on assigned floors.
- Check the computer system throughout the day for an update of room status.
- Check and return an allocated number of guest rooms to the standard required by the hotel.
- Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked.
- Report and log any maintenance defects found in the rooms and assigned areas.
- Ensure soft furnishings and décor of rooms are maintained to standard.
- Oversee implementation of deep cleaning and replacement.
- Check on a daily basis the arrivals, departures and VIP lists.
- Check VIP rooms to ensure they are cleaned and maintained to the required standard.
- Control and supervise the issue and recording of keys and bleeps to all departmental staff.
- Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards.
Additional Duties
- Assist in stock taking of Housekeeping items when necessary.
- Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures, Health and Safety.
- Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition.
- Create and implement green policies and procedures to reduce waste and energy consumption.
- Report immediately any valuable lost property to security.
- Handle guest requests, queries and complaints with immediate action and thorough follow up.
- Assist fellow employees to perform similar or related jobs as and when necessary.
- Carry out any projects and assignments as directed by the Executive Housekeeper.
- Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs.
- Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
Qualifications
- Flexibility and a positive, Yes I Can! Attitude.
- An eye for detail.
- Is a creative problem solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills.
- Supervisory experience in a similar position is beneficial.
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